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  1. #1
    Junior Member
    Join Date
    Mar 2009
    Posts
    5

    Default PartyPoker - HM not importing all hands

    Hello

    Party Poker upgraded their software few days ago and since then HM does not import all hands(I cant see all hands in HM). Both omaha and holdem hands are missing. This is a hand I cant see in HM:

    Game #8675450027 starts.

    #Game No : 8675450027
    ***** Hand History for Game 8675450027 *****
    $1,000 USD NL Texas Hold'em - Saturday, December 05, 05:50:52 EST 2009
    Table Table 169385 (Real Money)
    Seat 7 is the button
    Total number of players : 9
    Seat 5: Bammmmmmm ( $1,000 USD )
    Seat 1: JokingMarkus ( $1,000 USD )
    Seat 7: MadF15h ( $1,062 USD )
    Seat 6: SadButTrue ( $2,512.32 USD )
    Seat 2: Sharky_666 ( $1,102 USD )
    Seat 9: fthagml09 ( $482.44 USD )
    Seat 8: imall____out ( $1,020 USD )
    Seat 4: larsentp ( $517.75 USD )
    Seat 3: masalalala ( $2,137.72 USD )
    imall____out posts small blind [$5 USD].
    JokingMarkus posts big blind [$10 USD].
    ** Dealing down cards **
    Dealt to MadF15h [ 5d 7d ]
    Sharky_666 folds
    masalalala folds
    Bammmmmmm folds
    SadButTrue folds
    MadF15h raises [$30 USD]
    imall____out raises [$95 USD]
    JokingMarkus folds
    MadF15h calls [$70 USD]
    ** Dealing Flop ** [ 7h, 7s, Th ]
    imall____out bets [$113.50 USD]
    MadF15h calls [$113.50 USD]
    ** Dealing Turn ** [ 2c ]
    imall____out checks
    MadF15h bets [$250 USD]
    imall____out is all-In [$806.50 USD]
    MadF15h calls [$556.50 USD]
    ** Dealing River ** [ Kh ]
    MadF15h shows [ 5d, 7d ]three of a kind, Sevens.
    imall____out doesn't show [ Ts, Ac ]two pairs, Tens and Sevens.
    MadF15h wins $2,047 USD from the main pot with three of a kind, Sevens.

    Can anyone help me with this problem?

  2. #2
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    19,864

    Default

    Please update to the latest version - http://www.holdemmanager.net/hmupdate

    To get all your missed hands imported

    1) Right-Click your Desktop > New > Folder.
    2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
    3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
    4) Paste them into your new desktop folder > HM > Import From Folder.


    If that doesn't work Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  3. #3
    Junior Member
    Join Date
    Mar 2009
    Posts
    5

    Default

    It was a problem with the differences between the time zone of the poker server and timezone of my computer. That's why I could not see some hands played between a certain hour. Sorry for this bother

  4. #4
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    19,864

    Default

    Proper multi-time zone support is coming very soon. I believe in the 1.10 beta versions.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

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