Holdem Manager on Betfair Poker
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  1. #1
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    Sep 2008
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    Default Holdem Manager on Betfair Poker

    Good Day,

    I searched several Poker Forums to find a good Tracking Sofware for Betfair Poker. So I downloaded HM and try it out before I purchase it.

    But It seems it doesnt work properly. When I hit Import Files from Folder it says

    "Imported 2 Files
    Files imported 2 of 2
    Hands Imported 40 "

    More the Import Progess Bar is 100% green.

    But when I push Cash Games, Hands or Sessions an error occurs
    ,,Unhandeled exception has occured in your application. If you click Continue, the application will ignore....and so on."

    Moreover when I push Graphs it says ,,An error occured while formatting the chart: Object reference not set to an instance of an object."

    So I hope we can solve this problem or I have to look for an different Tracking Software.

    With best regards

    Tim

  2. #2
    [Former] HM Support fabio's Avatar
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    Default

    Hi Tim,

    please update HoldemManager and try again: http://www.holdemmanager.com/downloa...te1.06.03h.exe

    If the errors are still persistent, email me at fabio@holdemmanager.net

  3. #3
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    Default

    ok...after installing the patch it all seems to work.

    How long can I test the Holdem Manager for free before I purchase it?

    Because I want to be 100% sure it fits to all my exspectations.

  4. #4
    [Former] HM Support fabio's Avatar
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    15 days

  5. #5
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    Default

    hey again...

    ive tested Holdem Manager now the full 15 days period and I think I will purchase it.

    But it seems that the table stats Overlay doesnt work on betfair. I play 9 shorthanded tables and the Overlay doesnt start up.

    Moreover I would like to know if I can use Holdem Manager also for Cake Poker Hand Histories.

  6. #6
    Tech Support Manager morny's Avatar
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    Default

    Not sure what network Cake is on but i think they dont allow tracking software so i doubt we support it, heres the list of networks we do support http://208.109.95.123/faq/afmviewfaq.aspx?faqid=5

    Attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder and ill see if youve it setup for Betfair correctly
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  7. #7
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    Default

    Thx for the quick response.

    Here is the file.

  8. #8
    Tech Support Manager morny's Avatar
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    Ok that looks fine other than you havent it set to move imported files which may lead to a slow down. You said your trial is expired so when you get the full version email me morny@holdemmanager.net and we can do a www.teamviewer.com session to fix it up
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  9. #9
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    Sep 2008
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    Default

    Ok...thank u very much.

    So I guess now I can purchase it.

    I will write u an emal when everything is completed.

    Thx for the good support.

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