Holdem Manager not opening

[Kerouacsdog]

just had this problem whilst playing at unibet on microgaming network. I have HEM1 with latest update. It crashed, and now when I try to open it, it says 'The following error occured when trying to open the database. Failed to establish a connection to '127.0.0.1' so its a problem with postgre, or whatever it is. Im dumb at this kind of thing. need help!

[sideshow]

Hi,

I would like to apologize for the issues you are having with HM.

This is usually a firewall or windows update issue and the following guide will help you to fix this problem.

Go to Start > Programs (or all programs) > PostgreSQL 8.x > choose Stop Service

Start > Programs (or all programs) > PostgreSQL 8.x and choose Start Service. This may take some time and a black dos window may appear while it’s starting. If it fails to start delete the C:\Program Files\postgresql\8.x\data\postmaster.pid file, if you see it. Do not delete any other files

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily – http://faq.holdemmanager.com/questio...ender+Problems - Windows Firewall / Defender Problems

If none of those worked Please reboot and try following these FAQs, step by step:

1)http://faq.holdemmanager.com/questio...rt+PostgreSQL+ Can’t Connect / Failed to Start PostgreSQL
2)Reinstall the same version of postgresql, using the same \data folder – http://faq.holdemmanager.com/questio...abaseReinstall PostgreSQL Preserving Old Database

Failing that you will probably have to reinstall PostgreSQL completely and reimport your archived hands using these instructions. Once you do this you won’t have access to the hands in the old database but since you can’t connect to the database your already in that situation. In the case it’s not possible to reconnect you can either contact the PostgreSQL forums who may be able to help with advanced connection issues or you can reinstall. I’ve listed 3 PostgreSQL forums below
PostgreSQL Help Forums
http://old.nabble.com/PostgreSQL-f759.html
PostgreSQL - dBforums

1)Uninstall PostgreSQL via Control Panel > Programs & Features (Add/Remove Programs on XP).
2)Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloa...ager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:

The secondary logon service is a standard windows service which is available on every windows computer and is required to be running to install PostgreSQL. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

Go to Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
In the window that appears please type the following and press enter:

net user postgres /delete

Try installing this version of PostgreSQL – http://rvgsoftware.fileburst.com/Pos...3.9-v1.0.7.exe
If that also fails Please follow step A again and try this version
http://wwwmaster.postgresql.org/down...l-8.2.21-1.zip

Thanks
Denise
Holdem Manager Support

[Kerouacsdog]

hi, thanks for the prompt reply. I turned off my laptop and turned it on again and now I can get into HEM, but it doesnt display the HUD at the tables, nor does it record sessions. so what do I have to do to fix those bugs?

[netsrak]

* Please try updating to the latest version 1.12.10 prerelease: http://www.holdemmanager.com/Downloa...a_Internal.exe


* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions http://faq.holdemmanager.com/questio...esn't+Work

[Kerouacsdog]

sorry I havent replied sooner, havent had chance to play. just updated to the latest version mentioned in your post, and everything seems to be working well, so thanks a lot!