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Thread: Nothing works

  1. #1
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    Default Nothing works

    I just downloaded the newest update, and nothing works. I've restarted my computer, rechecked my auto import files, nothing works. The table manager doesn't even pop up when i start to auto-import, so no HUD, no importing, nothing...please help i'm gunna bang my head into the wall soon...thanks

  2. #2
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    Quote Originally Posted by bridget91879 View Post
    I just downloaded the newest update, and nothing works. I've restarted my computer, rechecked my auto import files, nothing works. The table manager doesn't even pop up when i start to auto-import, so no HUD, no importing, nothing...please help i'm gunna bang my head into the wall soon...thanks
    so I think it has to do w/ my postgress. i went to mangae databases and I thnk something is wrong. I have everything that should be on there password name everything. It says it can't recognize it when I try and connect it...any ideas wtf is wrong? I run xp and i do have HEM running as admin...thanks all

  3. #3
    HM Support Patvs's Avatar
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    Did it stop working after you did the update and did work before?

    PostgreSQL:

    Could you check if the service is running? Go to pgAdminIII (Start-->PostgreSQL 8.x--->) and try to connect to the database.
    If you can't connect try starting the server (Start-->PostgreSQL 8.x--->Start Server)

    Check the Postgre still not running%$*% thread


    If it's not PostgreSQL:

    The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services-->Secondary logon service

    Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or holdemmanager.exe, hmhud.exe, and dbcontrolpanel.exe must ALL be started as administrator.

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afm...aspx?faqid=171

    Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
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    Quote Originally Posted by Patvs View Post
    Did it stop working after you did the update and did work before?

    PostgreSQL:

    Could you check if the service is running? Go to pgAdminIII (Start-->PostgreSQL 8.x--->) and try to connect to the database.
    If you can't connect try starting the server (Start-->PostgreSQL 8.x--->Start Server)

    Check the Postgre still not running%$*% thread


    If it's not PostgreSQL:

    The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services-->Secondary logon service

    Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or holdemmanager.exe, hmhud.exe, and dbcontrolpanel.exe must ALL be started as administrator.

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afm...aspx?faqid=171

    Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.
    still nothing...I did all the above and not working...not sure if postgress is working or what. i did all of the run as admin and everything...

  5. #5
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    Quote Originally Posted by bridget91879 View Post
    still nothing...I did all the above and not working...not sure if postgress is working or what. i did all of the run as admin and everything...
    i did 171 and get the following messages:

    A connection to postgreSQL could not be made. Would you like to have HEM attempt to start the service

    YES NO

    I click yes,

    Sorry, HEM was unable to start the service

    ok

    i click ok,

    HEM has started the service. Please try again.

    OK

    i click ok and try and connect again and all the same thing happens...

    I run as admin and it says that HEM started the connection but still can't connect. It says my username and/or password is incorrect and asks if i want HEM to configure the DB w/ these settings, i say yes and it says error couldn't be done...so I'm back in exactly the same spot I was yesterday night...

    Ideas? help? I have no idea what to do and I just wanna play some pokers with HEM running like it always has...
    Last edited by bridget91879; 11-24-2009 at 10:53 PM.

  6. #6
    *** HM3! *** fozzy71's Avatar
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    PT3's default name/password is - postgres/dbpass
    HM's default name/password is - postgres/postgrespass

    If that doesnt help:

    1. Go to C:\Program Files\PostgreSQL\8.x\data, move the the pg_hba file to your Desktop and open it with notepad.
    2. Scroll to the bottom and change all md5 to trust. Save and close the file
    3. Move the file back to the data folder
    4. Restart the PostgreSQL service: Control Panel -> Administrative Tools -> Services

    HM will accept any password now.

    http://www.holdemmanager.net/faq/afm....aspx?faqid=66


    If you still cant connect to sql:

    This is usually a firewall or windows update issue.

    First try to reboot. If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

    If no help, try this:

    Start > Programs > PostgreSQL > 8.x > Stop Service

    Start > Programs > PostgreSQL > 8.x > Start Service

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afm...aspx?faqid=171

    Please try following all of these FAQs, step by step:

    1) http://www.holdemmanager.net/faq/afm....aspx?faqid=34
    2) reinstall the same version of postgresql, using the same \data folder - http://www.holdemmanager.net/faq/afm...aspx?faqid=177
    3) http://www.holdemmanager.net/forum/s...ead.php?t=8261

    If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions - http://forums.holdemmanager.com/showthread.php?t=20755

  7. #7
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    Quote Originally Posted by fozzy71 View Post
    PT3's default name/password is - postgres/dbpass
    HM's default name/password is - postgres/postgrespass

    If that doesnt help:

    1. Go to C:\Program Files\PostgreSQL\8.x\data, move the the pg_hba file to your Desktop and open it with notepad.
    2. Scroll to the bottom and change all md5 to trust. Save and close the file
    3. Move the file back to the data folder
    4. Restart the PostgreSQL service: Control Panel -> Administrative Tools -> Services

    HM will accept any password now.

    http://www.holdemmanager.net/faq/afm....aspx?faqid=66


    If you still cant connect to sql:

    This is usually a firewall or windows update issue.

    First try to reboot. If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

    If no help, try this:

    Start > Programs > PostgreSQL > 8.x > Stop Service

    Start > Programs > PostgreSQL > 8.x > Start Service

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afm...aspx?faqid=171

    Please try following all of these FAQs, step by step:

    1) http://www.holdemmanager.net/faq/afm....aspx?faqid=34
    2) reinstall the same version of postgresql, using the same \data folder - http://www.holdemmanager.net/faq/afm...aspx?faqid=177
    3) http://www.holdemmanager.net/forum/s...ead.php?t=8261

    If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions - http://forums.holdemmanager.com/showthread.php?t=20755

    when i try and restart postgres it comes up and says:

    The PostgresSQL Database Server 8.3 service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

    so now it's working and FTP is working and importing, but PS isn't...also my hud configuration is completely gone and back to default...this normal and any thought on stars?

  8. #8
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    Quote Originally Posted by bridget91879 View Post
    when i try and restart postgres it comes up and says:

    The PostgresSQL Database Server 8.3 service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

    so now it's working and FTP is working and importing, but PS isn't...also my hud configuration is completely gone and back to default...this normal and any thought on stars?
    ok so I'm way confused...if i just open my shortcut it doesn't work. but if i right click and open as admin it works...I thought that if you do it once it always works...also any idea on stars not working???

    I followed all the directions in the 1st response to me...It's still not really working unless i right click it, and PS isn't working also...

    I'm sure ur as sick of answering this as I am about writing about it and messing with my damn computer...What do I do to just have it work normally like it always has.

    PS...the firewall and antivirus are still not running and I still have them turned off, should i turn them back on/reinstall them?

    ...wtf now I'm way confused PS just started to import...

  9. #9
    HM Support netsrak's Avatar
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    Which operating system?
    *If you have Vista/Windows7, please verify that UAC is off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afm....aspx?faqid=73.
    Or make sure that holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

    Its possible that you have to create a new shortcut on the desktop to make this change permanent.

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