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  1. #1
    Junior Member
    Join Date
    Aug 2008
    Posts
    18

    Default Incomplete hands on Microgaming

    The import is running

    Files imported 1 of 1

    And a bunch of incompete hands

    No hands are actually being imported, it's like it can't read the HH properly.

  2. #2
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    24,486

    Default

    Microgaming has changed the handhistory format. You need to update to this Prerelease: http://www.holdemmanager.com/Downloa..._08Apr2012.exe

    Please note the HM1 update will perform a big database update when you run it.
    So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish. Make sure you have enough of free diskspace.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #3
    Junior Member
    Join Date
    Sep 2010
    Posts
    2

    Default

    Quote Originally Posted by netsrak View Post
    Microgaming has changed the handhistory format. You need to update to this Prerelease: Hold'Em Manager Poker Software - Poker Tracking and Analysis Software

    Please note the HM1 update will perform a big database update when you run it.
    So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish. Make sure you have enough of free diskspace.
    Hello,

    the problem is still here, and i cant find that "april" download. I can find only this:
    Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
    ...and it doesnt work.

    PLS help me, thx, Tesla79

  4. #4
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    28,451
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  5. #5
    Junior Member
    Join Date
    Jun 2012
    Posts
    2

    Default

    Same Problem here, donwloaded and install but not viewing any database upgrade, still not importing any microgaming hand history

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
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    Amsterdam, the Netherlands
    Posts
    28,451

    Default

    Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe to 1.12.10b
    set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

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