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  1. #1
    Junior Member
    Join Date
    Jan 2009
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    15

    Default can't register HEM

    I just changed internet connections, and HEM is now asking me to re-register/activate it.

    I can get by the register part with my #, but once i start trying to activate it, there's like a ping timeout or something and it won't work.

    "could not activate license at server. The operations has timed out"

  2. #2
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    Default

    See if any of this helps.

    http://www.holdemmanager.net/forum/s...ad.php?t=20612

    Try disabling any firewalls and internet security.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  3. #3
    Junior Member
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    Default

    nothing helped, sorry

  4. #4
    Graphics Guru fozzy71's Avatar
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    Default

    I have forwarded this thread for a reply.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  5. #5
    [Former] HM Support fabio's Avatar
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    Jul 2008
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    2,067

    Default

    Hi,

    what kind of internet connection are you using now? How are you connected? (Router/Modem; Cable/Wireless)


    Fabio

  6. #6
    Junior Member
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    Default

    wired cable

  7. #7
    Graphics Guru fozzy71's Avatar
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    Default

    Have you tried disabling or uninstalling your firewall temporarily? Have you set program exceptions in the firewall?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  8. #8
    Junior Member
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    Default

    edit sorry
    Last edited by valleygoat; 11-05-2009 at 01:17 PM.

  9. #9
    Junior Member
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    Jan 2009
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    Default

    and yes i've tried all of this, im not computer stupid. can we get this fixed please it's really taking a toll on my grinding

  10. #10
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    Default

    I have forwarded this thread to the developer for a reply.

    While waiting for that reply please email fabio@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

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