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Thread: HM wont open

  1. #1
    Junior Member
    Join Date
    Jun 2009
    Posts
    24

    Default HM wont open

    my HM quit working about 2 weeks ago and it took me about a week to get it fixed. to get it fixed i had to make a new database and lost everything i had.....about 200k hands and a lot of results. so after i get it working it is having the same error. this is 3 days later and wasting so much of my time it is retarded. when i go to open up HM it says:

    The following error occurred when trying to open the database:unableto read data from the transport connection. an existiing connection was forcibly closed by the remote host.

    for paying money for this product it seems like it is more of a hassle then pokertracker would ever be. plz help me fix this or im going to start using PT and post all over pocketfives and two plus two how bad this product is.

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    24,470

    Default

    Did you already reboot your computer?

    The error message leeds to a problem with postgresql (which PT3 would have too because it uses the same database system).

    http://www.holdemmanager.net/faq/afm....aspx?faqid=34
    http://www.holdemmanager.net/faq/afm...aspx?faqid=171
    http://www.holdemmanager.net/faq/afm...aspx?faqid=164
    http://www.holdemmanager.net/forum/s...ead.php?t=8261

    Please come back if you need further help.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

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