For some reason my hands at Hero Poker aren't importing. The correct folder is listed in auto import. The hands are there in the format, but they aren't importing. I upgraded to the most recent version of HEM. What's my next step?
Hands not importing (Hero Poker)
For some reason my hands at Hero Poker aren't importing. The correct folder is listed in auto import. The hands are there in the format, but they aren't importing. I upgraded to the most recent version of HEM. What's my next step?
Hero Poker is Merge network?
Are the handhistories in english language?
Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.com. We will then try to reproduce the problem.
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