HEM1 and Merge (Carbon Poker)

[lorenzo6tr]

A couple of days ago Merge changed his SNG structure from 10 players to 9 Players SNG. Since then HEM is not able to read HH properly, reporting only losses on all the SNG played.

Can anyone fix this?

Thanks

[RDB]

Can you please provide us with some original hand histories so we can investigate this. Please 7-Zip the hands and send to support@holdemmanager.com. Please include your forum name and a link to this thread.

HM moves all the original hands it auto imports to an archive folder for performance reasons. Any hands you manually imported From File/Folder would not have been archived, only the auto imported hands.

Your \HMArchive is likely not in your \Holdem Manager directory. The default path is C:\HMArchive, but you may have put it anywhere.

To verify the location: Options ---> Configure Auto Import Folders ---> Edit ---> Archive Folder: ___________________

The archive should be organized by \Month\Day Of Month (example: C:\HMArchive\2011\07\31).

[lorenzo6tr]

Can you please provide us with some original hand histories so we can investigate this. Please 7-Zip the hands and send to support@holdemmanager.com. Please include your forum name and a link to this thread.

HM moves all the original hands it auto imports to an archive folder for performance reasons. Any hands you manually imported From File/Folder would not have been archived, only the auto imported hands.

Your \HMArchive is likely not in your \Holdem Manager directory. The default path is C:\HMArchive, but you may have put it anywhere.

To verify the location: Options ---> Configure Auto Import Folders ---> Edit ---> Archive Folder: ___________________

The archive should be organized by \Month\Day Of Month (example: C:\HMArchive\2011\07\31).

I've been emailed by support and sent already.

Please let me know asap

[lorenzo6tr]

Hello Support,

Any news about this?

Please reply Asap.

Thanks

[fopah]

Hi.

This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

The assigned internal ticket # on this issue is HM-4335. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.