HUD freezing on stars
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  1. #1
    Junior Member
    Join Date
    Jan 2012
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    17

    Default HUD freezing on stars

    For some reason my HUD randomly crashes when playing mtts. Some times the whole day it will be fine or some times id have to relaunch the hud like 9 times. Also, when the hud crashes i cant click on any of my pokerstars table. I dont have any side programs running.


    Another thing is that the final table 9.90 on stars doesnt have a hud is there a reason why?

  2. #2
    Junior Member
    Join Date
    Jan 2012
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    17

    Default

    bump! am also using windows 7

  3. #3
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
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    33,523

    Default

    Which Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

    Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life


    ---

    9.90... are these 180 man SNGs, or regular MTTs?
    Is the lobby language of the pokerclient in English?
    Can you force the HUD on, on the final table, using the TableFinder: http://faq.holdemmanager.com/questio...inderToShowHUD
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
    Junior Member
    Join Date
    Jan 2012
    Posts
    17

    Default

    the 9.90s are @ 18.45 and they are mtts.
    Ive tried forcing the hud to show but didnt work. Ill check if the chat is in english.


    i went into those folders and i ran each of them as admin. no issues thus far been playing for a about 20 min well see.

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