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  1. #1
    Junior Member
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    Nov 2008
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    13

    Default Betsafe & Holdem Manger

    Hi,

    i am new to betsafe. i have followed the FAQ about ongame sites and downloaded the latest version of HEM. However i cannot import the hand history files to the hem database.

    one observation is that all my hands are saved in one single file named handhistory.txt regardless of the table on which each hand has been played.

    any help on this would be greatly appreciated

    thx.

  2. #2
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    23,630

    Default

    *Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
    *If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afm...aspx?faqid=174
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  3. #3
    Member
    Join Date
    Oct 2009
    Posts
    36

    Question

    im also new to betsafe, how do i install the latest beta? should i uninstall 1.08.04 first or install over it? or can i just use the "HmUpdate"?
    Last edited by justafish; 10-07-2009 at 08:51 PM.

  4. #4
    Graphics Guru fozzy71's Avatar
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    Default

    Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    1. download
    2. double-click
    3. follow prompts



    Make sure the update is installing to the proper \holdem manager folder
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  5. #5
    Junior Member
    Join Date
    Oct 2009
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    4

    Default

    Please disregard this
    Last edited by Loki7; 10-08-2009 at 12:13 AM.

  6. #6
    Junior Member
    Join Date
    Oct 2009
    Posts
    4

    Default

    Ok, I downloaded the newest beta, and I can see the BetSafe HHs in the DB now. The HUD doesn't appear by itself, but I can open the table finder, drag the red cross onto the table, and it works. Does it mean I have to do it manually every time?
    Last edited by Loki7; 10-08-2009 at 12:14 AM.

  7. #7
    Junior Member
    Join Date
    Oct 2009
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    5

    Default

    i download beta too..i can see the arrow on table finder and put it on table but it doesn't work too...no table are displayed...how can i do?

  8. #8
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    25,120

    Default

    Please try updating to the latest beta version from the link in my signature.

    If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afm....aspx?faqid=73

    If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afm...aspx?faqid=174
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
    <center><hr/>
    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips<hr/></center>

  9. #9
    Junior Member
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    Oct 2009
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    5

    Default

    now is ok...

  10. #10
    Junior Member
    Join Date
    Oct 2009
    Posts
    4

    Default BetSafe

    Quote Originally Posted by netsrak View Post
    Please try updating to the latest beta version from the link in my signature.

    If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afm....aspx?faqid=73

    If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afm...aspx?faqid=174
    In short my issue is that I have to use the red cross thing from teh table finder every time. Detailed answers below.

    1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
    1.09 beta 35

    2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
    BetSafe, Holdem NL, it works on iPoker (VC), haven't tried other sites

    2a) Have you clicked the Start Auto Import Button?
    Yes

    3) Have you the settings exactly as per the FAQ for your site?
    Yes

    4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
    HHs are there

    5) Are the hands being imported into Holdem Manager?
    HHs are being imported

    5a) Do they import if you create a new database?
    N/A (they are imported into my current DB just fine)

    6) Have You Tried the Table Finder and did it work?
    Yes, Table Finder resolves the issue, I have to manually put the red mark on the table and it starts working.

    7) If you open the HH are they written in English?
    Yes

    8) If your using Vista have you UAC disabled?
    Yes, UAC is disabled

    9) Have you attached the holdemmanager.config file?
    Yes
    Attached Files Attached Files

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