Just installed big update for Windows Vista, now HEM Doesn't open
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  1. #1
    Junior Member
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    May 2009
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    Default Just installed big update for Windows Vista, now HEM Doesn't open

    So I just installed a prompted Windows Vista update that was pretty big, restarted my comp (HEM was working fine right before I installed the updates) and now..

    When I try to open HEM I get this error message:

    The following error occurred when trying to open the database: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
    Now Connect to PostgreSQL window comes up and when I click "Connect" I get the same error message pretty much.

    I clicked on the link for PostgreSQL instruction, and I'm brought to that website.. and when I click on this:

    1) Download the setup package from http://www.holdemmanager.com/downloads/postgresql.zip.

    I get this message:

    C:\Users\RADIOS~1\AppData\Local\Temp could not be saved, because an unknown error occurred.

    Try saving to a different location.

    I'm pretty confused right now :-( please help soon, I was actually in the mood to grind today.

  2. #2
    Junior Member
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    May 2009
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    Default

    Oh i jus remembered, I updated my Norton as well

    Upgraded to Norton internet security 2010 as well.

  3. #3
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    Default

    Reboot your computer and configure exceptions for postgresql and Holdemmanager before trying to reinstall anything.

  4. #4
    Junior Member
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    May 2009
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    Default

    thx, i was able to figure it out with help of the FAQ

    pretty sure everything is okay now..

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