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  1. #1
    Junior Member
    Join Date
    Aug 2011
    Posts
    19

    Default Legacy HM1 support

    What is the commitment of the team to supporting HM1 and for what time frame?
    Will there be an option to purchase extended support?

    There are a *lot* of people who want to continue to use HM1 until HM2 is more mature and has better performance.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    32,108

    Default

    HM1 will get at least a year of full support (being able to get a HUD, import handhistories, etc.). No new features will be added to HM1.

    After that time period there are two scenario's:
    -If you own a full HM1 license (and never received a discount on HM2)--> you can continue to use HM1 for as long as you want. Although it won't receive updates, it will likely still work for months and months on some pokersites. And you can use it FOREVER to analyze your old hands.

    -If you UPGRADED to HM2, getting a discount price on HM2 (the emphasize is on the 'discount') the HM1 license will expire. And after a year you'll be unable to run HM1.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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