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  1. #1
    Junior Member
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    Default Hud not launching

    My HM is importing the hands, and I can see how the session is going on on the HM, but my hud doesnt launch, even if the table manger identifies the table im playing.

    what can I do?


    tyvm

  2. #2
    HM Support Patvs's Avatar
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    Default

    On which site are you playing?

    Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    Set the lobby language of the pokerclient in English.

    Delete the file Program Files/RVG Software/HoldemManager/Config/exenames.txt
    Then try the TableFinder again: http://faq.holdemmanager.com/questio...inderToShowHUD
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #3
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    Default

    Im playing in pokerstars
    i have the latest version installed. I updated it a few days ago and it still doesnt work

    the lobby is set to english

    i tried to use the table finder but its not working well
    this is what happens: whem I launch the hud the table manager detects the table and the HM is importing the hands. the only thing thats happening is that the HUD is not apearing in my tables!

  4. #4
    HM Support Patvs's Avatar
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    Default

    You don't need to use TableFinder for PokerStars.


    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or unin stall it temporarily.

    Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

    Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  5. #5
    Junior Member
    Join Date
    Oct 2011
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    24

    Default

    Quote Originally Posted by Patvs View Post
    You don't need to use TableFinder for PokerStars.


    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or unin stall it temporarily.

    Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

    Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life
    edited post: for offensive language

  6. #6
    Junior Member
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    Oct 2011
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    Default

    fyi i am done with holdem manager and any product sold by you guys, nice life finally i can have a session where i dont have to worry if my shitty product bought by scam artists will work, ever hear of any easy to use interface? I shouldnt have to be a pc junkie to run your program, just like if i sell you a car and you bring it in to get fixed i shouldnt give you a list of things to fix on your own. because your not a mechanic, get it? Probably not, oh well i tried.

  7. #7
    HM Support Patvs's Avatar
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    Default

    @mygameispoke: this wasn't even your thread. Do you have the same issue as the topic starter?
    You have no HUD when playing on PokerStars?

    Read: http://faq.holdemmanager.com/questio...okerStarsSetup
    Is your PokerStars lobby language in English?
    Are the handhistories being saved?
    Are the handhistories being imported??
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  8. #8
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    Default

    Quote Originally Posted by Patvs View Post
    @mygameispoke: this wasn't even your thread. Do you have the same issue as the topic starter?
    You have no HUD when playing on PokerStars?

    Read: http://faq.holdemmanager.com/questio...okerStarsSetup
    Is your PokerStars lobby language in English?
    Are the handhistories being saved?
    Are the handhistories being imported??
    yes everything was working fine and then all of a sudden yesterday at the start of my session notecaddy wouldnt pop up, and the little hud taskbar would show up at the top of each table but the hud its self would not show up.

  9. #9
    HM Support Patvs's Avatar
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    Default

    Are you using HM2 or HM1?
    Or you have this issue in both HM1 and HM2?

    HM2 did you update to the http://www.holdemmanager.com/Downloa...2.0.0.6303.exe build?
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  10. #10
    Junior Member
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    Oct 2011
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    Default

    Quote Originally Posted by Patvs View Post
    Are you using HM2 or HM1?
    Or you have this issue in both HM1 and HM2?

    HM2 did you update to the http://www.holdemmanager.com/Downloa...2.0.0.6303.exe build?
    im using both and having an issue with both, and i updated to the new hm2 update. I use Windows 7 and before yesterday everything was working fine.

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