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  1. #1
    Junior Member
    Join Date
    Sep 2009
    Posts
    16

    Default not able to open HEM

    I'm having a bug when trying to open HEM again...

    but this time I've redownload... and reboot several times and it is still not working.
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  2. #2
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    23,801

    Default

    This is typically a firewall issue blocking the communication of HM and PostgreSQL.

    What firewall? 'Off' is not enough. You need to also set exceptions.

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afm...aspx?faqid=171


    Please try following all of these FAQs, step by step:

    1) http://www.holdemmanager.net/faq/afm....aspx?faqid=34
    2) http://www.holdemmanager.net/forum/s...ead.php?t=8261

    If that doesn't help at all we may want to schedule a remote support session to assist you.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

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