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  1. #1
    Junior Member
    Join Date
    Jul 2008
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    21

    Default cash game report doesn't work for ftp with 1.09 beta 32

    hi, i played some sessions today and selected the last 100 played hands:



    i'm playing with an alias, but i couldn't find a hand which i played some minutes ago on full tilt poker:






    you see the time? 09/15/09 14:12:11 which the ftp hand was played.

    but on the first pic there is no hand with that time (only 14:11:47 and 14:12:29)

    lg

  2. #2
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    HM Support
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    19,705

    Default

    If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afm...aspx?faqid=171


    *Try creating a new DB - http://www.holdemmanager.net/faq/afm...aspx?faqid=146
    *Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afm...aspx?faqid=173
    *If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afm....aspx?faqid=21


    If you still have issues with the hands in a new db Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  3. #3
    Junior Member
    Join Date
    Jul 2008
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    21

    Default

    new db didn't solve this problem, i send some files and link to the emailadr...

  4. #4
    Administrator Rvg72's Avatar
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    Jul 2008
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    3,056

    Default

    Hands are sorted by the time that is in the hand history file and FTP uses their server time so most likely the hand is in there but is not appearing because it appears to HM that it is many hours older than the Stars hands.

    Load up your FTP player and look at the time of the hands and you should see what I am talking about

    Roy

  5. #5
    Junior Member
    Join Date
    Jul 2008
    Posts
    21

    Default

    so what should i take as filters to see what i played today exactly?

  6. #6
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
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    Germany
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    24,482

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    Set Options->Misc.->Day starts at to your time zone and the Today filter will work.

    I use 5:00 or 6:00 here with Central european summer time.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


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