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Thread: Import Errors

  1. #1
    Junior Member
    Join Date
    Jan 2012

    Default Import Errors

    Hi, HEM can import games now, but I am missing 3 days of my games. So when I import those from file, it says import errors: 10835, imported hands: 0. I'm with the newest version btw.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Amsterdam, the Netherlands


    Hands played on which site?
    Was the lobby language of the pokerclient in English those 3 days?
    set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)

    Can you attach one hand, of one of the handhistory files that won't import.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Jan 2012


    PokerStars Hand #73889925806: Tournament #500625962, $193.85+$6.15 USD Hold'em No Limit - Match Round I, Level IV (25/50) - 2012/01/15 10:38:36 ET
    Table '500625962 1' 2-max Seat #2 is the button
    Seat 1: nochtm (1415 in chips)
    Seat 2: bally1965 (1585 in chips)
    bally1965: posts small blind 25
    nochtm: posts big blind 50
    *** HOLE CARDS ***
    Dealt to nochtm [9h Jd]
    bally1965: raises 50 to 100
    nochtm: calls 50
    *** FLOP *** [4s 9c Qs]
    nochtm: checks
    bally1965: bets 200
    nochtm: calls 200
    *** TURN *** [4s 9c Qs] [2s]
    nochtm: checks
    bally1965: bets 300
    nochtm: calls 300
    *** RIVER *** [4s 9c Qs 2s] [Tc]
    nochtm: checks
    bally1965: checks
    *** SHOW DOWN ***
    nochtm: shows [9h Jd] (a pair of Nines)
    bally1965: mucks hand
    nochtm collected 1200 from pot
    *** SUMMARY ***
    Total pot 1200 | Rake 0
    Board [4s 9c Qs 2s Tc]
    Seat 1: nochtm (big blind) showed [9h Jd] and won (1200) with a pair of Nines
    Seat 2: bally1965 (button) (small blind) mucked [Ac 4d]

  4. #4
    HM Support netsrak's Avatar
    Join Date
    Feb 2009


    The hand imports without problems for me. Is your HM really displaying 1.12.09 in the title?

    Can you create a new database for a test and import the hands into this database?

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