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  1. #1
    Junior Member
    Join Date
    Jun 2011
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    3

    Default After the latest PokerStars update HUD doesnt work

    After the latest PokerStars update HUD doesnt work, hands are not imported. Table manager detects the tables.
    Last edited by 124816; 01-09-2012 at 10:56 AM.

  2. #2
    Junior Member
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    Jun 2011
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    3

    Default

    Problem solved, latest update solves the problem.

  3. #3
    Member
    Join Date
    Aug 2008
    Posts
    31

    Default

    latest update doesn't work for me. Still got the same problem.
    Should I reinstall HM?

  4. #4
    Junior Member
    Join Date
    Oct 2010
    Posts
    8

    Default

    same problem for me

  5. #5
    Junior Member
    Join Date
    Jan 2012
    Posts
    6

    Default

    Same prob for me, table manager shows the tables but says 0/6 players for all of them.

  6. #6
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
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    Germany
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    24,482

    Default

    Please reboot your computer and install the 1.12.09 update again: http://www.holdemmanager.com/Downloads/HmUpdate.exe

    After this HM must display version 1.12.09 in the title.

    If it still doesn't work check the handhistory settings in the Stars client and the path in the HM auto-import.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  7. #7
    Junior Member
    Join Date
    Feb 2011
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    1

    Default

    Quote Originally Posted by netsrak View Post
    Please reboot your computer and install the 1.12.09 update again: http://www.holdemmanager.com/Downloads/HmUpdate.exe

    After this HM must display version 1.12.09 in the title.

    If it still doesn't work check the handhistory settings in the Stars client and the path in the HM auto-import.
    After update my HUD shows up after I have played 1 hand at the table. But "Pre-fetch 1 hand" option does not work.
    Is it fixed in the 1.12.09?

  8. #8
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    Default

    Prefetch HUD will be fixed in the next update.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  9. #9
    Junior Member
    Join Date
    Jan 2012
    Posts
    2

    Default

    Hi,

    I have downloaded patch 1.12.09, but after installation HM is still showing previous verssion (in my case 1.11.07a), I have sticked to your hints (reboot comp, checked hh folder etc.), but after installation I am still able to see previous verssion of hm. Installation has been done succesfully

    have you noticed a problem like that before with patch 1.12.09

    of course hud still does not display anything

    thx in adv for your answer

  10. #10
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    Default

    Apparenly HM is running from a different folder on your computer.
    Right-click on the holdemmanager icon's properties to check where it's actually running from. And re-install the update to that location.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

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