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  1. #1
    Junior Member
    Join Date
    Aug 2008
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    4

    Default "There has been an error starting this virtual appliance"

    I have had a lot of problems with Holdem Manager lately so I eventually uninstalled it (and deleted the RVG directory) and downloaded the original install and the 1.09 Beta 29 update as per instructions in several threads on this forum. Now, when I attempt to run the program (as administrator) I receive the following error message:

    Xenocode Virtual Appliance Runtime
    ==========================

    There has been an error starting this virtual appliance. Error code 0x00Z2.

    ///

    I am running Vista Home Premium 64-bit and UAC is turned off.

    Thanks for any assistance...

  2. #2
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    Default

    Please search for Xenocode in the forum and you will find some helpful threads.

    Please come back if you can't figure it out.

  3. #3
    Junior Member
    Join Date
    Aug 2008
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    Default

    Hi,

    I have scoured a lot of the threads and the most appropiate suggestion seemed to be to re-install the .NET framework which I have now done. I then went for another clean install of HEM. Of note is that the original install will load, but when I patch it with the Beta 1.09.29 the Xenocode error returns.

    Thanks

  4. #4
    HM Support netsrak's Avatar
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    Germany
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    Default

    Sometimes a complete removal of HM with Revo uninstaller helps to solve it.

  5. #5
    Junior Member
    Join Date
    Aug 2008
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    4

    Default

    Okay, I uninstalled with the most complete option available on Revo.
    Deleted RVG directory, rebooted, and installed HEM. Upon application of the Beta patch I now get a generic Windows "Holdem Manager has stopped working" message when I attempt to launch it.

  6. #6
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
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    25,494

    Default

    Possibly the downloaded beta update is corrupt?

    Clean your browser cache or use a different browser, download and install the update again

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