please help me

[fubar]

Hi huys and gals i purchaced holdem manager earlier today, Ive had so much trouble getting it to run but i think i got it all installed now.

The problem is when i click on it to run it it just comes up with the message
holdem manager has encountered a problem and needs to close sorry for the inconvenience.

Please help i been at this for 7 hours its driving me crazy.

ty

[fubar]

I should of added i had the free trial and it was ok but i deleted it. I restored my comp to an earlier time to the day before i downloaded it previously so id have the same download info just this time round it wont work .

can any one please help me out.

[fubar]

Are there no administrators on the site to help out ? .

[fozzy71]

We check the forums every few hours. We are not on here 24/7.

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.


1) Clear your web cache, and download the beta update again, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder


If that doesn't work, let me know and we can try a reinstall of HM.

[fubar]

Hi i have holdem manager and the postgre all installed now but when i get to the last screen. ( holdem manager needs to know where to find the data base.)

i enter log in name and pass and it says it dosnt exist what am i missing on this bit.

it comes up with fatal error 3d3000 database ( my username) does not exist.

thnx for all your help its much appreciated.

only taken 13 hours so far :P

[fubar]

woooop woooooop i managed it all up and working.

[fozzy71]

If you created a unique name and password during install, you will need to enter that now.

PT3's default name/password is - postgres/dbpass
HM's default name/password is - postgres/postgrespass



Go to your command function (for Vista users, type cmd in search) and type net user. This will show you which user groups are on your pc.

Net user will tell you what the user is on your machine.

If you still can't get connected thru HM you can either try to remove the password requirement entirely.


Start > Programs > PostgreSQL 8.3 > Configuration Files > Edit pg_hba.conf

The file should open with Notepad

Scroll to the bottom where you will see this code

# TYPE  DATABASE    USER        CIDR-ADDRESS          METHOD

# IPv4 local connections:
host    all         all         127.0.0.1/32          md5
# IPv6 local connections:
#host    all         all         ::1/128               md5 

You need to change the first 'md5' to 'trust', like this

# TYPE  DATABASE    USER        CIDR-ADDRESS          METHOD

# IPv4 local connections:
host    all         all         127.0.0.1/32          trust
# IPv6 local connections:
#host    all         all         ::1/128               md5 

Save, and close the file.

Click: Start > Programs > PostgreSQL 8.3 > Reload configuration



If that doesn't work, you will probably need to do a reinstall of postgresql and pay close attention to the instructions and make sure you write down any user names and passwords to be sure.


Vista: Turn off UAC - http://www.holdemmanager.net/faq/afm....aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afm...aspx?faqid=171

For uninstalling SQL please follow these steps:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) manually delete the Program Files\Postgresql folders
3) run the command - start > run > cmd >

net user postgres /delete 

4) reboot.
5) install PostgreSQL again, with your firewall uninstalled or turned off if windows firewall, using these directions and postgresql.zip version. - [url]http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=176

[fubar]

i got it all up and running ive managed to download my hand history and add my username.

But when i play the hud dosnt pop up ive made sure that that the correct thing is ticked. I looked at the advise on there and it really confuses me about going to the c:\programmes etc... and double clicking on it . are there any easier instructions or can some one walk me through it im really not good at this sort of thing.

If any one can remote help from msn live feel free to give me a shout.

thnx so much

edit



i followed step one that says this

If it doesn't pop up, your first thing to check should be the Table Manager. If you can't see it displayed in the bottom window, in Holdem Manager go to HUD Options and make sure that Launch Hud With Auto Import is selected. Then go to HUD Options > Relaunch HUD.


I think this is the step i got to do but i really have no idea where to find what i need i need pretty simple instructions if you can thankyou.


Note: Windows Vista users should make sure that both holdemmanager.exe and hmhud.exe are running as administrator. To do this, close down Holdem Manager and the HUD and locate the 2 .exe files at the following path: C:\Program Files\RVG Software\Holdem Manager. Right click on each .exe file and click on Properties. Look on the second tab to run as administrator and select it if it isn't disabled.

[fubar]

i am getting the table manager popping up but it has no info on. in the bottom right it flashes between saying, ready. and ftp pre fetching. but thats all.

[fozzy71]

*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afm...aspx?faqid=174