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  1. #1
    Junior Member
    Join Date
    Jun 2009
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    2

    Default Help importing hands!

    Hey everyone! I recently had a harddrive crash and lost hundreds of thousands of hands! I went into the PokerStars "Audit Hand History" thing, and they sent me a .CSV file with all of my hands in it.

    Now what I am wondering is if there is a way I can import these hands, or perhaps use another audit method to get another type of file that IS importable?

    Thanks for the help - it would suck to lose all of these hands.

  2. #2
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    24,482

    Default

    I dont know about any way to import this files. Dont you have a backup of your database and your handhistories?
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  3. #3
    Junior Member
    Join Date
    Jun 2009
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    2

    Default

    I guess not. My harddrive just completely crashed - is there any other way to retrieve them?

  4. #4
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    HM Support
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    19,702

    Default

    Email support@pokerstars.com and ask for your lifetime of hand history text files, and tournament summaries. The will send you a zip file(s) full of the proper text files.

    The audit option you chose is so you can open the data in a spreadsheet program to analyze the data.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

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