Problem connecting to PostgreSQL database on setup of HEM

**lsl** · 08-23-2009, 12:08 PM

I am having the same problem as the poster of this thread: http://www.holdemmanager.net/forum/s...ad.php?t=15859

I have AVG anti virus. Should I try uninstalling it or will that not do anything?
Is there anything else I should do?

**fozzy71** · 08-23-2009, 05:46 PM

The most common causes:

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Uninstall any firewalls. Anti-Virus can usually be left installed, but it wouldn't hurt to uninstall it to rule out everything.

Turn off Windows Firewall and Windows Defender.

Then it is often something that can be cured by one of these steps.

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afm....aspx?faqid=34
2) http://www.holdemmanager.net/faq/afm...aspx?faqid=171
3) http://www.holdemmanager.net/forum/s...ead.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.

**lsl** · 08-24-2009, 11:29 AM

I tried all of those FAQs and its still not able to connect to the PostgreSQL database. How would I go about arranging a teamview/ remote support session?

Thanks for the help so far

**netsrak** · 08-24-2009, 11:50 AM

Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer session.