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Thread: Crashing

  1. #1
    Junior Member
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    Jul 2011
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    Default Crashing

    hm_error.png

    Whenever I use a tourney results filter with 2011 with my screenname (1162643 hands, 106637 tourneys), I get an "System.OutOfMemoryException" error.

    I have 16GB of ram, which I'm only using around 3-4GB
    I have my database and HM on a 223GB disk with free 119GB
    I have HM 1.12.07

    Tried to turn the antivirus/firewall off, but still got the same problem.
    I'm running HM in administrator mode and have windows to manage the pagesize.

    How can I get this fixed? It's extremely important for me to do a yearly analysis.

    After pressing ok, I get this:

    hmerrorafter.png

    I removed from the image the main graph and the results numbers on the left, but you can still see the weird red lines that show up and I keep getting that memory error.
    Last edited by acoimbra; 12-11-2011 at 08:28 AM.

  2. #2
    HM Support Patvs's Avatar
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    32,596

    Default

    clear filters (even though it appears no filters are selected)


    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
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    Default

    I already had everything as you suggested.

    I'm using windows7 and Kaspersky Internet Security 2012

  4. #4
    HM Support Patvs's Avatar
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    Default

    Uninstall Kaspersky, or read: http://faq.holdemmanager.com/questio...urity+2010%3F+ and set similar exceptions.

    Try editing the Postgresql.config file and reboot. Read: #7 @: Top 10: HEM performance increase tips
    Which PostgreSQL version are you using? Update it to the latest version.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Junior Member
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    Default

    I did all that and still have the same problem

  6. #6
    HM Support Patvs's Avatar
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    Default

    Which PostgreSQL version are you using?

    Try reinstalling HoldemManager with the full installer @ http://www.holdemmanager.com/Downloa...ager_Setup.exe
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
    Junior Member
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    Default still not working

    I've formatted my pc, installed windows updates and only reinstall holdem manager with postgres and I still have the same problem.

    At this point I'm pretty sure that the problem has nothing to do with the database and it's probably the graph render that you are using. I think that your graph render crashes whenever it has to work with a ton of tournaments (100k+ or 110k+). Too many points to render?

    Can you please look into that?

  8. #8
    HM Support netsrak's Avatar
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    Default

    I think we need to take a look at your system: Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer session.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
    <center><hr/>
    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips<hr/></center>

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