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  1. #1
    Junior Member
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    Aug 2009
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    Default When do you support 18-Max sngs at Pokerstars?

    I have a few import problems with incomplete tourneys. As I can read, the software doesn't support 18-max sngs at Pokerstars, so I have to insert by cop-pasting PS mails (tedious and makes me want to go back to Pokertracker... )

    When do you guys expect the bug to be corrected?

    I am running XP with newest beta - 24.

  2. #2
    HM Support netsrak's Avatar
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    Feb 2009
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    I don't know about a bug with this. Its normal procedure for Stars (as far as i know but i am no tourney player) that you have to request summaries via mail and import them to adjust the results.

    I'll forward this to Fabio for a statement.

  3. #3
    [Former] HM Support fabio's Avatar
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    Do you always have to import the summary? Do you close the tables too fast maybe after busting?

  4. #4
    Junior Member
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    Aug 2009
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    Default

    Quote Originally Posted by fabio View Post
    Do you always have to import the summary? Do you close the tables too fast maybe after busting?
    I multitable a lot, so yeah, I close them as soon as I bust. How long should I wait?

    I've noticed that some of the tables are being reported as 9-max in HEM even though they are all 18-max. The finishing position is therefore way off and again I have to import them afterwards to fix the problem.

  5. #5
    [Former] HM Support fabio's Avatar
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    I'd suggest just requesting the summaries at the end of each session/day/week and import them

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