Poker Software
Page 3 of 3 FirstFirst 123
Results 21 to 29 of 29

Thread: true poker

  1. #21
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    24,476

    Default

    From another post:

    ... One reason that it has not been started already is we were waiting on documentation from the network on the hand history formatting but have not received it. If you and other user's will also ask that they respond to that request it will make the process go much quicker.

    As it stands, we have all the hands we need but will have to manually determine all of the rules and standards they are using in their current hand history formats. Something we can definitely do but it is not as efficient and thus will take longer.

    Thanks

    Jim
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  2. #22
    Senior Member
    Join Date
    Jul 2008
    Posts
    141

    Default

    Email sent. Feel free to copy and paste yourself.


    support@truepoker.ag


    Dear Support,

    Many Truepoker players are desperate for HoldemManager to start supporting your network which I’m sure you will agree is in the networks best interests to encourage more people to play there. Please see this forum post to see how many people are wanting this asap. Here is an extract from the thread detailing why there is a hold up. Hopefully you can pressure the network to release the information to HM support ASAP.

    http://forums.holdemmanager.com/poke...ml#post1227931

    from the thread:

    ... One reason that it has not been started already is we were waiting on documentation from the network on the hand history formatting but have not received it. If you and other user's will also ask that they respond to that request it will make the process go much quicker.

    As it stands, we have all the hands we need but will have to manually determine all of the rules and standards they are using in their current hand history formats. Something we can definitely do but it is not as efficient and thus will take longer.


    Thanks

    Jim


    Thanks and regards

  3. #23
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    6,284

    Default

    Thank you for helping us request that.

  4. #24
    Junior Member
    Join Date
    Dec 2008
    Posts
    21

    Default

    I decided to play along and send the same email. Hopefully it helps.

    But, gotta be honest. This feels like deflecting blame for why it's not complete. PT was able to develop this awhile back and I can't imagine True was any more helpful to them.

  5. #25
    Administrator morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    21,036

    Default

    Thanks for the feedback and i know its a bit frustrating. Were discussing internally and well try and get a more definitive eta for you soon.
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  6. #26
    Senior Member
    Join Date
    Jul 2008
    Posts
    141

    Default

    Any update? pt4 leaves beta soon at which point I have to decide whether to buy it or whether its worth waiting for hm to support Truepoker. Don't mean to come across douchey but just pointing out that you could potentially be losing many customers in the same situation as me.

  7. #27
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    28,335

    Default

    It's still on the to-add list.
    I'm unsure what's currently causing the delay. (as it was delayed last month due to Merge 6.0 and other big updates to other networks)
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  8. #28
    Junior Member
    Join Date
    Aug 2008
    Posts
    2

    Default

    Eta on this? As poster above said going to be going to PT4 instead of HEM2 unless this is resolved.

  9. #29
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    28,335

    Default

    Eta is "august", but the programmers are CURRENTLY working on it.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

Page 3 of 3 FirstFirst 123

Similar Threads

  1. True Poker?
    By Bien in forum Manager General
    Replies: 6
    Last Post: 02-04-2012, 07:58 PM
  2. True poker
    By toddpacker in forum General Support
    Replies: 1
    Last Post: 11-13-2011, 11:07 PM
  3. Is true poker supported?
    By apetilt in forum Manager General
    Replies: 1
    Last Post: 07-10-2011, 11:32 AM
  4. True Poker Support?
    By Bored Social in forum Manager General
    Replies: 1
    Last Post: 12-04-2010, 05:27 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •