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  1. #1
    Junior Member
    Join Date
    Dec 2008
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    5

    Default Can't filter out which hands to see

    Hey, using 1.09 beta 6 and have the last days. Suddenly it seems to be unable to filter out hands from different times. if i click "TODAY" it shows 4000 hands (which i have clearly not played) and so forth. the graph is also not updating.

    i have added a new player alias, and i have installed hem on a secondary laptop and used my cdkey on that (if one of these things matter)

    Gard

  2. #2
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    HM Support
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    19,864

    Default

    Please update to 1.09 Beta 13 from my signature. If it is still happening with beta 13, please give some more details, such as poker site, operating system, firewall. Also try searching by each player name, as well as the alias, to see if it might be an issue with the alias. If none of that info helps us understand what is wrong we may want to take a look at it remotely.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  3. #3
    Junior Member
    Join Date
    Dec 2008
    Posts
    5

    Default

    i have updated, did not help

    i have XP SP 2
    no firewall
    running AVG Free antivirus

    playing on: full tilt, ongame and pacific

    choosing different players (instead of aliases) doesnt help

    if i use like: "between 4.july and 5.july" (or whatever) it still shows i've played 2-3000 hands

    my computer clock is correct
    i did not have this problem until recently (2-5 days ago)

  4. #4
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    19,864

    Default

    OK, it's probably best if you let our support manager take a look first hand.
    Please email fabio@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the Teamviewer software using all the default settings.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

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