Pokerheaven (Boss media) import problem of DONs

[cirobonano]

I am sorry for the delay regarding your original complaint. It looks like the original bug did not migrate properly to our new bug ticket system. I was able to find the bug in our old system with the help of Patvs and manually re-write it in our new system. I have written it as a high priority bug because of the delay and will try to get it worked into the developers schedule ASAP.

I have added your email address to the ticket# HM-4359 so we can notify you once we have fixed it.

Thanks fozzy for your kind response. It has been a month now, any news on this bug fix? I would say it would take a lot less time to fix than to talk about it further, actually.

[Patvs]

HM-4359 is still an open bug.

[fozzy71]

Thanks fozzy for your kind response. It has been a month now, any news on this bug fix? I would say it would take a lot less time to fix than to talk about it further, actually.

Unfortunately the developers have been busy with all of the stars zoom work for hm1/hm2 and other critical fixes. I have just increased the priority of this ticket and will try to get it moved up the queue if possible but I can't get any more specific than that right now as we are short-handed today for the holiday weekend.

[cirobonano]

Another month has passed, has this been addressed yet? This is starting to be very, very embarrassing for HM support.

Embarrassing because I've reported this bug many many months ago, and again, it's a fix like "if isDON && numberPlayer < 5 --> Hero has won". It will take 10 minutes to fix this.

[Patvs]

It's still an open ticket.
I bumped the ticket to the top again for the programmers.

[cirobonano]

I feel almost embarrassed for HM support to ask again, but has this been fixed yet?

[Patvs]

It's still an open ticket.

In fact a lot has been written recently to the bugticket.
To summarize: "This is a really problematic bug, and I don't think there's an easy fix for it.

Boss Media does not save any tourney summaries. It does not even save any information to differentiate DONs from other tourneys. "

[cirobonano]

Thanks for your reply Patvs, but this is just not true. At least at Pokerheaven (a skin of Boss) it says on the first line of the hand history:

TABLE="Cooler" GAME="GAME_THM" GAMETYPE="GAMETYPE_REAL" GAMEKIND="GAMEKIND_TOURNAMENT" TABLECURRENCY="EUR" LIMIT="NL" STAKES="15.00/30.00" DATE="1336172218" TABLETOURNEYID="" WIN="0.00" LOSS="0.00" ENDTIME="13361722489">

The "Cooler" tag means it is a DON tournament.

[fozzy71]

Thanks for your reply Patvs, but this is just not true. At least at Pokerheaven (a skin of Boss) it says on the first line of the hand history:

TABLE="Cooler" GAME="GAME_THM" GAMETYPE="GAMETYPE_REAL" GAMEKIND="GAMEKIND_TOURNAMENT" TABLECURRENCY="EUR" LIMIT="NL" STAKES="15.00/30.00" DATE="1336172218" TABLETOURNEYID="" WIN="0.00" LOSS="0.00" ENDTIME="13361722489">

The "Cooler" tag means it is a DON tournament.

Are all of the DoN's named cooler? Do you have a list of the names? Please send us any info you have that can help us to distinguish them from regular tourneys with sample hands so we can add them to the bug for the developers. Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com

[cirobonano]

Are all of the DoN's named cooler? Do you have a list of the names? Please send us any info you have that can help us to distinguish them from regular tourneys with sample hands so we can add them to the bug for the developers. Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Yes, all DoN's are named cooler in the hand histories, it is that simple. Hand histories have been sent multiple times already, can you guys just fix it please?