Pokerheaven (Boss media) import problem of DONs

**fozzy71** · 10-10-2011, 09:39 AM

Originally Posted by cirobonano

Has anything been done about this problem yet??

I replied to your email a month ago and asked you some questions about the file you sent, and asked you to send some more, unedited, original hand histories.

Original Message----------------
Subject: RE: Double or nothing games on Pokerheaven (Boss) don't import correctly
From: support@holdemmanager.net
To:
Date: 2011-09-09 23:07:35
Hi,

Did you edit this file and remove your screen name? We need the original, unedited, file to be able to write up this as a bug. If you edit and save the file it can lose it's original ANSI/UTF-8/etc encoding and it will affect how it imports. We will not use the hand history for anything other than testing your specific bug.

This file imported as 2 individual tourneys, but I assumed it was only one game? One of my 2 games only has 1 hand under it.

My results are attached.

Please send us an original, unedited hand history file from your archive folder.

Please 7-Zip the file before attaching it, as sometimes text files can become corrupted as attachments.

Regards,

fozzy

**cirobonano** · 10-27-2011, 12:15 PM

I already sent you the files, but I have sent you another. Please have a look at them swiftly.

**cirobonano** · 12-19-2011, 01:13 PM

Originally Posted by cirobonano

I already sent you the files, but I have sent you another. Please have a look at them swiftly.

Bump. Could you please tell me whether you received my email?

**Patvs** · 12-19-2011, 11:13 PM

PM me your email address so I can check to whom your email was assigned and what's the status of it.

**cirobonano** · 02-01-2012, 05:52 PM

Originally Posted by Patvs

PM me your email address so I can check to whom your email was assigned and what's the status of it.

PM sent. Please let me know if this bug will ever be solved.

**cirobonano** · 03-06-2012, 05:08 PM

Checking the new version...

**cirobonano** · 03-10-2012, 06:44 PM

I'm getting quite dissatisfied with customer service here...

I got a reply this was at the top of your priority list, but it is still not fixed yet. Any ETA for this???

**Patvs** · 03-10-2012, 08:10 PM

I went over the bugs you reported:

3782 - Double-clicking a single hand twice in hand viewer brings up multiple replayers - fixed
3537 - Luck adjusted winnings wrong in graph - unresolved
4094 - Clicking on Top Hand in Summary Hud opens Hud Settings - unresolved
4189 - New Stars VPP not working in Sngs - Fixed in 6430+
4279 - HM2 Not Calculating Stars VPP Correctly - unresolved

4279 will be the first one that will be fixed.

**cirobonano** · 03-11-2012, 04:50 AM

Originally Posted by Patvs

I went over the bugs you reported:
(...)
4279 - HM2 Not Calculating Stars VPP Correctly - unresolved

4279 will be the first one that will be fixed.

Do you have an estimate when this will be done? Could you show the bug number in the changelog so I don't have to try and be disappointed each update?

I'm annoyed because I've reported this bug 10 months ago, and it's a fix like "if isDON && numberPlayer < 5 --> Hero has won".

**fozzy71** · 03-11-2012, 12:36 PM

I am sorry for the delay regarding your original complaint. It looks like the original bug did not migrate properly to our new bug ticket system. I was able to find the bug in our old system with the help of Patvs and manually re-write it in our new system. I have written it as a high priority bug because of the delay and will try to get it worked into the developers schedule ASAP.

I have added your email address to the ticket# HM-4359 so we can notify you once we have fixed it.