Licencing issues‏

[devantang]

Hello,

after having some problems with windows, i had to manually pull the plug out of my laptop to turn it off.
At that time HEM was still running. Then when I rebooted windows, I could not open HEM anymore. (licencing issues)
I had to re-enter my serialcode.
After I entered the code, I could not log in.
I also installed the latest patch (v1.08)
But still i can not open HEM. It gives the same error as before updating to 1.08: "licence not found"

I copied the log of this error and hereby send it to you.
Can you tell me what to do. because, i still have to work (poker)

I already emailed to support 2 days ago but didnt get a respons, thats why I try posting here.

Greetz



License Failure Details
--------------------------------------------------
5/12/2009 11:12:19 AM
HoldemManager.?
--------------------------------------------------
A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.
DETAILS
No compiled licenses found.
No licenses found in C:\Program Files\RVG Software\Holdem Manager.
No licenses found in the current assembly.
Could not load license file. --> Padding is invalid and cannot be removed.
System Info
--------------------------------------------------
Timestamp: 2009-05-12T11:12:19 / 2009-05-12T19:12:19Entry Assembly: HoldemManager, Version=1.8.0.0, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 2 [5.1 Build 2600]
OS Version: 5.1.2600.131072
CLR Version: 2.0.50727.42
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: (I emailed the machinecode)
Assemblies
--------------------------------------------------

[morny]

Please try these solutions http://www.holdemmanager.net/faq/afm...aspx?faqid=159

[devantang]

thank you for your post
step 1 till 6 i already checked before posting
step7: i can find a reg.txt and a log.txt file, but not a reg.log file can you please further explain?


when i try to open Holdem Manager, after the "validating..." screen, an other screen opens saying:
"License not found"
"There were problems trying to obtain a valid license"
"A valid license could not be obtained for 'Holdem Manager'. Please
contact RVG software Ltd for assistance."

Copy of the details I pasted below:

License Failure Details
--------------------------------------------------
5/13/2009 11:47:11 PM
HoldemManager.Ӥ
--------------------------------------------------

A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

DETAILS

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

No licenses found in the current assembly.
Could not load license file. --> Padding is invalid and cannot be removed.

System Info
--------------------------------------------------

Timestamp: 2009-05-13T23:47:11 / 2009-05-14T07:47:11Entry Assembly: HoldemManager, Version=1.8.0.0, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 2 [5.1 Build 2600]
OS Version: 5.1.2600.131072
CLR Version: 2.0.50727.42
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: (if needed i can email you the machine code oncemore)

Assemblies
--------------------------------------------------

[devantang]

I got it working again FINALLY after 3days of no poker- but windows-'math'

As described in the link posted by Morny for the Faq, step 6 i could find holdemmanager.exe.ldat to delete, after i followed some adjustments to make in windows.



@admin:

maybe something to ad to the faq regards solving the registrationproblem:
http://www.holdemmanager.net/faq/afm...aspx?faqid=159

step 6:
to find and delete (=resetting the registrationcode HEM) the holdemmanager.exe.ldat
follow these steps:

In Vista

1) Go to Windows Control Panel – Folder Options and then go to step 2 below

In XP

1) In windows explorer click on the Tools Menu and selection Options and then go to step 2 below


2) Click View Tab
3) Uncheck the “Hide protected operating system files” and then press ok
4) Look in your Holdem Manager folder and you should see a file named holdemmanager.exe.ldat – delete it
5) Relaunch HM