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  1. #1
    Member
    Join Date
    Nov 2008
    Posts
    40

    Default I am still having the windows 7 update problem!!!!

    I went out of town for a week and came back and I am still having the same frustrating problem. When HEM loads the intro screen does not load properly (looks the same as the original screen shot that was posted in the original thread) and when I click anything I get the HRESULT: 0x800703E6 error still and HEM is forced to shut down. The only way I have been able to solve this is by going and deleting previous windows updates:
    KB2533623
    KB2532531
    KB2507938
    KB2555917

    It's fine for now but it is getting frustrating and I would really like to have this problem solved ASAP as it is going to be annoying that I am having to uninstall these updates daily in order to play. Please tell me what else I can do besides downloading the new patch because that is not working for me.

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,079

    Default

    This was fixed in 1.11.07a: http://www.holdemmanager.com/Downloads/HmUpdate.exe
    Please make sure to choose your original HM installation folder during the update procedure.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
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  3. #3
    Member
    Join Date
    Nov 2008
    Posts
    40

    Default

    I did download 1.11.07a before I left and I tried again now... still not working.

    However what I've now noticed though is that on start up of HEM it still says 1.11.06g even after downloading 1.11.07a.

    I've installed it to the same folder.

    I never had this problem before on my old computer (I just got this new computer a couple of weeks ago). Is there some option I need to select in Windows 7 to be able to update my HEM to 1.11.07a?

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    32,661

    Default

    Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe
    Run the update again, and make sure it updates the folder where you actually have HoldemManager installed
    After the update, HoldemManager should show 1.11.07a
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Member
    Join Date
    Nov 2008
    Posts
    40

    Default

    I think I fixed the problem now. I was installing the new download to the folder holdem manager when for some reason on my new computer i guess i originally DLd hold em manager to the folder holdemmanager/HEM so it was downloading into the main folder instead of the sub folder. Thanks for the help

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