License not found
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  1. #1
    Junior Member
    Join Date
    Jan 2009
    Posts
    22

    Default License not found

    Hi

    Ran a windows cd that upgraded computer or something and now HM won't work. When I click ok I get some tips on what to do in order for it to work again but it didnt work.


  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows

    Problems Registering Holdem Manager:

    Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

    This is a hidden SYSTEM file. (not just a regular hidden file)


    Also please try this:

    1. Create a new text document in the Config folder and name it LicDebug
    2. Open HM and register
    3. Close HM and delete the LicDebug.txt file
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Jan 2009
    Posts
    22

    Default

    Thank you! Worked after i created the licdebug file

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