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  1. #11
    Moderator Leak Buster Support's Avatar
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    I put the form right there on my response, but I think you figured it out now. I'm going to edit your posts though. The reason I didn't post the email address is because spam bots will just pick it up an slam us w/ spam. The form I put up there in my post is what you can use though.

  2. #12
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    Thank you very much.You've been most helpful.

  3. #13
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    Can't see hand grouping chart in LeakBuster Omaha too

  4. #14
    Moderator Leak Buster Support's Avatar
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    E-mail our support w/ your serial and we'll e-mail it to you. It's an issue w/ google viewer.

    Contact Us

  5. #15
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    I am a Leakbuster Holdem owner, and decided to try Leakbuster Omaha. I just am in trial stage atm, but anything that opens some document( Step 4 hand grouping chart, Step 2 "view preflop hand chart") just have a plain white screen that opens up nothing on it except Leakbuster in top border bar. Sounds like you know the issue. Is there a fix coming ASAP? I can't even tell if I can will benefit from leakbuster Omaha as I ran into road blocks pretty much immediately. I also imagine My Leakbuster Holdem also has this issue, but I pretty much play Omaha exclusively now.

  6. #16
    Moderator Leak Buster Support's Avatar
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    Quote Originally Posted by parker1c View Post
    I am a Leakbuster Holdem owner, and decided to try Leakbuster Omaha. I just am in trial stage atm, but anything that opens some document( Step 4 hand grouping chart, Step 2 "view preflop hand chart") just have a plain white screen that opens up nothing on it except Leakbuster in top border bar. Sounds like you know the issue. Is there a fix coming ASAP? I can't even tell if I can will benefit from leakbuster Omaha as I ran into road blocks pretty much immediately. I also imagine My Leakbuster Holdem also has this issue, but I pretty much play Omaha exclusively now.
    Yes, this has something to do w/ your default internet browser. I thought we had a fix in for this, but if you change your default browser to anything else than what you have right now it will work. I'll check w/ the developers on the actual fix, but I know there was supposed to be an update to address this.

  7. #17
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    Quote Originally Posted by Leak Buster Support View Post
    Yes, this has something to do w/ your default internet browser. I thought we had a fix in for this, but if you change your default browser to anything else than what you have right now it will work. I'll check w/ the developers on the actual fix, but I know there was supposed to be an update to address this.
    I did some testing of that: I am using W10 x64 home. No Antivirus( whatever is built into W10 only). Chrome with Adobe Reader DC add-in and Adobe Reader DC in windows too. I changed browser from my setup of Chrome as Default to IE. Test LB, no change, white screen on hand chart pop up. restart HM. same thing.
    I then tried MS Edge, same test proceedure. White screen. Back to Chrome, same test, same white screen.

  8. #18
    Moderator Leak Buster Support's Avatar
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    Yeah, it's a new issue with IE and google docs. We're going to put out an update to address this today. We'll have it up as an auto update.

  9. #19
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    BTW, we put out an auto update to address this yesterday, so it should work now if you do the update when you load LB PLO.

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