literate-perfunctory
Poker Software
Page 2 of 2 FirstFirst 12
Results 11 to 16 of 16
  1. #11
    Junior Member
    Join Date
    Feb 2010
    Posts
    7

    Default

    With the new release I have got the error shown below and the hud doesn't work. After downgrading to Hm2 8415 everything works well (on Pokerstars.it). I use Win XP in Parallels.
    Schermata 2016-03-15 alle 21.02.01.png

  2. #12
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,908

    Default

    Quote Originally Posted by Principe View Post
    With the new release I have got the error shown below and the hud doesn't work. After downgrading to Hm2 8415 everything works well (on Pokerstars.it). I use Win XP in Parallels.

    I replied to your duplicate post on the 2+2 forums. Please try not to post the same question in multiple support channels to get a faster reply. This causes us to have to respond twice and we usually have different people working different support channels so we end up spending twice the time necessary to help you which delays replies to other customers.

    Please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    Please zip and email the requested files via the 'Contact Support' link here and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

  3. #13
    Junior Member
    Join Date
    Feb 2010
    Posts
    7

    Default

    Thank you Fozzy. My apologies for posting twice, but today morning i did not see here my post and I thought I made some mistake to send it. This is the reason... I am Sorry!

  4. #14
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,908

    Default

    Quote Originally Posted by Principe View Post
    Thank you Fozzy. My apologies for posting twice, but today morning i did not see here my post and I thought I made some mistake to send it. This is the reason... I am Sorry!
    .
    No worries. Your post was likely put into manual moderation for some reason. We manually approve any posts sent to the moderation queue only once or twice a day so those can take a while to see. If you ever have issues with the forums or want a faster reply I recommend creating a support ticket / email as we check those more frequently due to the higher traffic of emails we receive versus the forum traffic of late.

    You can create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

  5. #15
    Junior Member
    Join Date
    Dec 2008
    Posts
    28

    Default

    running 2.0.0.8424

    and neither hud nor handimport are working for boyle with the new client.

    advice?

  6. #16
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,253

    Default

    Many Ipoker 'beta' clients have made changes to the hand histories that are not in line with rest of the Ipoker Network. We are waiting on Ipoker to release final changes to their hand history format before we can properly support it. If you can still download their 'classic' client from their site, instead of their new 'beta' client, it should work as it used to.

    Uninstall Ipoker, deleting the settings.

    Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.

    Add the folder in Site setup. Hold'Em Manager 2 FAQs - Poker Software :: iPoker Setup

    Please see this FAQ on how to use table finder for tournaments only: Hold'Em Manager 2 FAQs - Poker Software :: How is Table Finder utilized if the HUD does not appear?

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

    Please zip and email the requested files via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

Page 2 of 2 FirstFirst 12

Similar Threads

  1. Replies: 7
    Last Post: 02-08-2016, 07:09 AM
  2. Replies: 57
    Last Post: 11-28-2015, 01:02 AM
  3. Replies: 3
    Last Post: 08-19-2015, 04:55 PM
  4. Replies: 16
    Last Post: 08-08-2015, 11:53 AM
  5. Replies: 31
    Last Post: 10-28-2009, 02:31 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •