No HUD in zoom then the upgrade.

[davico25]

Hi

I have a problem... then the upgrade at version 2.0.0.7635 i cant see the hud for the zoom tables in pokerstars. Its very rare because i can see the HUD in all tables except in zoom.

When i play in zoom tables just show in the corner "waiting for hands" , but when I play the graphics move when I win or lose money (real time). Therefore it is not a problem with importing hands.

_ Reading in the forum I found that could be the time difference, but i think its works well. For example, now i have in my pc at 18:47, in pokerstars 15:47, if I go to "Hand Importing" and "Site time adjustements" and pressed autodetect show me -3.

Then I found the following link:

http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

But i dont have the options " run this program as an administrator"
http://i.imgur.com/s33t8.jpg

so i need help...

[DogNamedBluff]

Please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session.

Please let us know when you are available in GMT time. Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days range of times and notice.

The World Clock - This link will help you convert your time.

[MWI]

Same here, no hud only for zoom tables, after the last update of 3-4 hours ago in Pokerstars.it and using last hm2 release .7635.

"Waiting for hands" and nothing else.

[Patvs]

Same here, no hud only for zoom tables, after the last update of 3-4 hours ago in Pokerstars.it and using last hm2 release .7635.

"Waiting for hands" and nothing else.

Do all the hands import and directly show up in reports/active session?

[fabioalba82]

same problem and also to many Italian players on stars.it,
but the problem was the last update of stars not hem2

Do all the hands import and directly show up in reports/active session?

yes

[riobravo]

Same problem with the last update ps.it client (build 6487), no hud only for zoom tables

[jordifarre]

my problem after last upgrade is that hud no work in zoom in pokestar.es

[DogNamedBluff]

Please make sure the hand history folder path in the poker client and the HM2 Hand Importing > Auto Import Folder paths both match and the hand histories are being saved in English.

Next make sure the Hand Importing > Site Time Adjustments have been set correctly.
http://hm2faq.holdemmanager.com/ques...ime+Adjustment

If that does not resolve the issue, please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session.

Please let us know when you are available in GMT time. Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days range of times and notice.

The World Clock - This link will help you convert your time.

[guidus88]

i have the same problem, i play on stars.it.

[DogNamedBluff]

i have the same problem, i play on stars.it.

This is a known issue that has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

The assigned internal ticket # on this issue is HM-6118. I have added all of your email address to the ticket. You will be notified when there is a resolution.