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  1. #11
    Graphics Guru fozzy71's Avatar
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    Quote Originally Posted by Wombel89 View Post
    How did you do it? Cause I had the same problem as you had. Now I have the first file (which you replaced) deleted and put the new one in it's place, and it still doesn't work. What now? Can somebody please help me?
    Quote Originally Posted by szsacika View Post
    Hi,

    I think I did everything as it was written above, but ZOOM HUD did not recover. Anyway HM2 has all the hands I play since the HUD doesn't work, so I think all the settings are correct. Any ideas?
    Quote Originally Posted by ikilldurrrr1 View Post
    It didn't work for me either.
    Did you make sure to install the latest update BEFORE you did the dll file? Are you sure that HM and Stars were both closed when you did the .dll file manipulation? Please make sure you follow the directions exactly or it won't work. If stars/hm is open the dll file wont be replaced properly. If you replace the dll file before you update the new dll file you manually replaced will get replaced with the old dll file from the update patch.

    If you continue to have problems, Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

    Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
    1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update
    * - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
    2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
    3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
    4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue


    Quote Originally Posted by ruuui View Post
    now hm says i dont have a valid license and auto shutsdown, can i get the old version of the file back?
    Changing that DLL file should not affect your registration in anyway?

    Please try all the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Holdem+Manager

    If you continue to have registration issues, please send your Reg.log and log.txt files as explained in the last step.

  2. #12
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    [QUOTE=fozzy71;1216141]HM1:

    If you are using HM1 please make sure you have the latest update from this link - http://www.holdemmanager.com/Downloa...emorialDay.exe


    hi, i have HM 1.12.10a , just dld the link and it still doesn`t work.

    i can see my own stats which i didn`t before, and hud doesn`t change to new players @ zoom pls help!

  3. #13
    HM2! udbrky's Avatar
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    For those that are having trouble with it not working, please describe the problem, and have you tried these steps:

    Add holdemmanager, hmimport, hmhud, the easyhook files and the stars files in the hm program files folder, along with the stars.exe file, postgres and pg_ctl files from postgres\bin to your exceptions in your firewall and antivirus.

    Make sure all are running as administrator.

    If this doesn't work, we'll set up a teamviewer session. Please email support@holdemmanager.com with a description of the issue and a log file

    If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

  4. #14
    HM2! udbrky's Avatar
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    ruuui,

    there was a fix for some licensing issues in the release.

    You'll need to enter your license in the registration process. If it doesn't work, we need a reg.log file from

    7: C:\Users\username\AppData\Roaming\HoldemManager\
    You must show both hidden files and check unhide system files. See this:
    How to show hidden files in Windows 7

    See the location here for win 7:

    http://www.udbrky.com/hmsupport/configfile.PNG

    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
    For showing hidden files and unhide system files, see this:
    Microsoft Corporation

    See the location here for win xp:

    http://www.udbrky.com/hmsupport/configfile.PNG

    please PM it to me.

  5. #15
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    i`m using hm1 version 1.12.10a udbrky, downloaded the link described in this thread and restarted PS and HM as admin. still doesnt work @ zoom since villains dont change in hud fast enough

  6. #16
    Graphics Guru fozzy71's Avatar
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    Quote Originally Posted by from02hero View Post
    Quote Originally Posted by fozzy71 View Post
    HM1:

    If you are using HM1 please make sure you have the latest update from this link - http://www.holdemmanager.com/Downloa...emorialDay.exe


    hi, i have HM 1.12.10a , just dld the link and it still doesn`t work.

    i can see my own stats which i didn`t before, and hud doesn`t change to new players @ zoom pls help!
    If you can see your hero stats then the zoom hud is not working.

    Here is the latest HM1 internal update for anyone on Lock (or any Cake skin) and anyone with HM1 Zoom problems on Stars:

    This one contains the dll file so you dont have to update that file manually.


    http://www.holdemmanager.com/Downloa..._31May2011.exe

  7. #17
    Graphics Guru fozzy71's Avatar
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    Quote Originally Posted by from02hero View Post
    i`m using hm1 version 1.12.10a udbrky, downloaded the link described in this thread and restarted PS and HM as admin. still doesnt work @ zoom since villains dont change in hud fast enough
    See my post above to download the latest patch with the dll file.

  8. #18
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    yea din`t see, works iguess, ty

  9. #19
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    After i updated HM is not opening,it freezes with 1st square that says "the art and science of winning" I tried updating and rebooting again,but same problem...

  10. #20
    HM2! udbrky's Avatar
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    If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

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