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  1. #1
    Junior Member
    Join Date
    Mar 2012
    Posts
    21

    Default Zoom. position reset?

    i set my prefered seat to 5. save apply etc.. as soon as i open some zoom tables it resets to nothing. i re-set it back to 5 and works for a while. then it randomly resets itself again.

    it was doing it before the last update but now seems to be more frequent.

    must have cost me a load alrady because i may not notice straight away.

    Anything I can do?

  2. #2
    Stats Guru random's Avatar
    Join Date
    Apr 2009
    Posts
    92

    Default

    Hello netbet,

    Which Stars client do you play on, .com ?

    After you set preferred seat for Stars, can you please try to close HM2 and restart it to make sure changes are saved.
    http://faq.holdemmanager.com/questio...or+Poker+Stars.

    Can you try exporting your HUD profile and saving it to safe location, and then resetting HUD profile to default to see if problem persists?

    Thank you for taking time to report the issue.
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  3. #3
    Junior Member
    Join Date
    Mar 2012
    Posts
    21

    Default

    hi tried both suggestions with no luck. I'm also having the same problem on my laptop.

    it happens at random times, but also aways if i click the reply button on the stars table as soon as the replay window opens.

    suggestions?

  4. #4
    Administrator DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,681

    Default

    hi tried both suggestions with no luck. I'm also having the same problem on my laptop.

    it happens at random times, but also aways if i click the reply button on the stars table as soon as the replay window opens.

    suggestions?
    I have forwarded this issue to our bugs department for further investigation. It will be tested in the order in which it was received. We will reply back in this thread with our findings.

    Do you see any strange characters in the player HUD's when this issue occurs?
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  5. #5
    Administrator DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,681

    Default

    Hello again. We are not able to reproduce this. The replay on stars has no effect on the HUD's.

    Please put player names on hud so you can notice it when it happens again.

    Does the HUD stop working on all tables or just one?

    If you can reproduce on the latest build, please send a log file to hm2support@holdemmanager.com, screenshot, and handhistories from that session so we can write it up as a bug.

    Latest internal version of HM2:
    http://www.holdemmanager.com/Downloa...AutoUpdate.exe (6900)

    Make sure to run HM2 as an administrator.

    Please turn off User Account Control.

    Add HoldemManager.exe, HudFuncApps.exe and Postgres to the exceptions list in any firewall or antivirus software.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

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