Things which Must be fixed... Yestarday!

[fash1k]

Hello,

I wonna add thread where everybody (if you want) can add features which are must have and has first priority for you or report those bugs which are the most annoying for you. If nobody will do, that is not a problem because the main idea for me is to report my own problems & bugs.

So, here is my list which contains things which was reported (I have done it or someone else on the forum - that doesn't matter) 1+ months ago (or 2+) and which are still not fixed. I really don't understand why programmers are adding new functions which are hard (take much more time) to code from the very beginning (for example tablescanner, tiltbreaker etc.) when in the same time they can fix known bugs to proudly say that hm2 is not a beta (I really think that hm2 is now in beta stage coz of those critical bugs it has which are in my list in the bottom) but not fully functioning working product.

So, lets start:

1. HUD Filters - filter by date. It is not working at least in redkings (ongame) where I play (6483 latest release). It still shows all hands for all players when I wonna see only last few months of hands.

2. Stats $5W, $10W & $20W are still showing nothing (ofcourse it may work in another rooms but I am talking only about ongame, didn't test it nowhere).

3. Table profit (Net$ Won) is counting wrong. For example, I can easialy have 110bb at the table (just sat down and won 10bb) and table profit stat will be something like +20bb... Or +30bb next time. This happens randomly. Same if I will lose the pot. Btw, I have a hint for programmers: sometimes when I just have sat at the table, when most of my stats in popups are "-", I can notice intresting thing. For example, few days ago I made 3bet OOP vs. BU. I won that hand and to my surprise my 3bet OOP vs. BU was not 100% (1), as it must be after that hand coz of that was my first opportunity to make 3bet and I've done it. It was said 100% (3). So, somehow hm2 decided that I made 3 3bets in one time. Ofcourse my profit after that was x3, so my Net$Won stat showed wrong number coz of it. This could happen with different stats - not only 3bet oop vs. BU. Sometimes it can count 1 hand as 3 like in my example, sometimes - 4, 2...

About 1-3. I was subscribed to get email when those bugs will be fixed. With releasing of 6483 I received 2 email with text like this: "XXXX bug was fixed in 6483". So, 2 things I wonna say to this: 1. Why I must remember which number = which bug? Please, add short description in those letters, so people will be much easier to understand what is talking about when it said that "XXXX is fixed". 2nd thing: as you already have understood, I don't know which exactly of those 3 bugs I have already explained are "fixed" in 6483 (as I said I have received 2 letters). That is not the problem because ALL of them are NOT FIXED. Why have I received letters telling me that some of those bugs were fixed (I never subscribed to receive letters about fixing other bugs - only those 3) - this is not an intresting question for me. The main question is - when those bugs will be really fixed?

4. Few months ago I have asked to add oppotunity to export hand from the table in the same format in which it is stored in hm2. You know, I am talking about format you get when you click mouse2 at the hand & then click to "Copy" in any of the reports tab. When I click last played pot at the table, I can export the hand to so many forums... Why there are no oppotunity to just copy hand like I can do via reports tab? I think it is so simple to add it, but so many months passed after I asked for it and still no changes...

5. Stats fold & raise vs. donkbet on turn are not working. I don't how those stats show something (the stats are not empty) but when I or anybody at the table donks on turn - enemies fold & raise vs. donkbet on turn stats don't change after end of the hand.

I can add few more things which I have found or just don't like, for example, when I am trying to export last played hand from the table to file, hm2 exports all hands from that table - not only one hand which I have selected.. But if I will continue my list, I am risking not to get fixed most priority bugs for me in nearest future.

So, dear hm2 users, I ask you to continue my thread - just add 1-3 most priority bugs for you (not more), which you wonna be fixed... yestarday!

Thanks for reading.

[shk]

Hi

I am also playing in ongame. I have bought HM2 already but when I found that it is so baggy, I switched it to HM1. Still waiting for fixing same bugs which fash1k explained in his post. Also can add, that sometimes after I sat down to the table when I return after first session to play 2nd (in few hours or so), I can see old stats of players if I was playing this table in the 1st session + my hands are counting not from 0 but from hands which I have already played at this table (if I played 68 hands at the table in 1st session, it will count 69+ in the 2nd).

Support, please, fix those things. Thanks a lot.

[AJlEKS]

have same problems

[DogNamedBluff]

1. HUD Filters - filter by date. It is not working at least in redkings (ongame) where I play (6483 latest release). It still shows all hands for all players when I wonna see only last few months of hands.

This was confirmed fixed for what is written up on our end. Maybe we are missing some details. Can you please provide a screenshot of your HUD Options > HUD Filters?

2. Stats $5W, $10W & $20W are still showing nothing (ofcourse it may work in another rooms but I am talking only about ongame, didn't test it nowhere).

This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

The assigned internal ticket # on this issue is hm-3320. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

3. Table profit (Net$ Won) is counting wrong. For example, I can easialy have 110bb at the table (just sat down and won 10bb) and table profit stat will be something like +20bb... Or +30bb next time. This happens randomly. Same if I will lose the pot. Btw, I have a hint for programmers: sometimes when I just have sat at the table, when most of my stats in popups are "-", I can notice intresting thing. For example, few days ago I made 3bet OOP vs. BU. I won that hand and to my surprise my 3bet OOP vs. BU was not 100% (1), as it must be after that hand coz of that was my first opportunity to make 3bet and I've done it. It was said 100% (3). So, somehow hm2 decided that I made 3 3bets in one time. Ofcourse my profit after that was x3, so my Net$Won stat showed wrong number coz of it. This could happen with different stats - not only 3bet oop vs. BU. Sometimes it can count 1 hand as 3 like in my example, sometimes - 4, 2...

I have forwarded this issue to our bugs department for further investigation. It will be testing in the order in which it was received. We will reply back in this thread with our findings.

About 1-3. I was subscribed to get email when those bugs will be fixed. With releasing of 6483 I received 2 email with text like this: "XXXX bug was fixed in 6483". So, 2 things I wonna say to this: 1. Why I must remember which number = which bug? Please, add short description in those letters, so people will be much easier to understand what is talking about when it said that "XXXX is fixed". 2nd thing: as you already have understood, I don't know which exactly of those 3 bugs I have already explained are "fixed" in 6483 (as I said I have received 2 letters). That is not the problem because ALL of them are NOT FIXED. Why have I received letters telling me that some of those bugs were fixed (I never subscribed to receive letters about fixing other bugs - only those 3) - this is not an intresting question for me. The main question is - when those bugs will be really fixed?

I am sorry but I can not give you a definitive answer when your bugs will be fixed. Can you please give me the bug # for your issue #3. You have received emails because our developers pushed a fixed and they were verified fixed by at least 2 testers before closing the issue. Maybe we are missing some steps or details in which the issue is still being caused for you. I have sent the suggestion to our lead testers to provide a short description along with the emails that are sent out for bug fixes.

4. Few months ago I have asked to add oppotunity to export hand from the table in the same format in which it is stored in hm2. You know, I am talking about format you get when you click mouse2 at the hand & then click to "Copy" in any of the reports tab. When I click last played pot at the table, I can export the hand to so many forums... Why there are no oppotunity to just copy hand like I can do via reports tab? I think it is so simple to add it, but so many months passed after I asked for it and still no changes...

This is a feature which is on the list to address. While I do not have a specific date for when this feature might be added, we are putting out updates regularly.

The assigned internal ticket # on this issue is hm-2923. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

5. Stats fold & raise vs. donkbet on turn are not working. I don't how those stats show something (the stats are not empty) but when I or anybody at the table donks on turn - enemies fold & raise vs. donkbet on turn stats don't change after end of the hand.

This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

The assigned internal ticket # on this issue is hm-2922. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

Also can add, that sometimes after I sat down to the table when I return after first session to play 2nd (in few hours or so), I can see old stats of players if I was playing this table in the 1st session + my hands are counting not from 0 but from hands which I have already played at this table (if I played 68 hands at the table in 1st session, it will count 69+ in the 2nd).

Is your HM2 Settings > General Settings > Time Between Sessions configured properly. Does adjusting this make a difference in regards to this issue?

[fash1k]

This was confirmed fixed for what is written up on our end. Maybe we are missing some details. Can you please provide a screenshot of your HUD Options > HUD Filters?

I don't know but it really doesn't work in ongame. Here is the screenshot.

I am sorry but I can not give you a definitive answer when your bugs will be fixed. Can you please give me the bug # for your issue #3. You have received emails because our developers pushed a fixed and they were verified fixed by at least 2 testers before closing the issue. Maybe we are missing some steps or details in which the issue is still being caused for you. I have sent the suggestion to our lead testers to provide a short description along with the emails that are sent out for bug fixes.

I have been searching it for sometime on forum... and found! Here you can check Fozzy's post, where he answers me that bug #3 in my post = 4268.

Is your HM2 Settings > General Settings > Time Between Sessions configured properly. Does adjusting this make a difference in regards to this issue?

It is set to 30 mins but this is much lower then my breaks between sessions... Even if I pay after few times of break - it shows my stats if I played that table in 1st session.

I understand that you can't say something like: "Your bug will be fixed in 3 days and 12 hours". But it is not normal when bug is known for months and still not fixed.. This is too a lot to wait and after such waiting it is still not fixed and nobody knows when it will be. That's sux .

[DogNamedBluff]

Hi

Please export your custom HUD's in HUD Options.

Close HM2

Delete the prefs.xml and prefs.bak files in the Config folder in

7: C:\Users\{username}\AppData\Roaming\HoldemManager\

Showing hidden files: How to show hidden files in Windows 7

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

Reinstall Microsoft .NET Framework

Uninstall your current NetFramework version with this tool: http://videos.holdemmanager.com/dotn...eanup_tool.zip
and download the NET installer and run it
Download: Microsoft .NET Framework 4 (Web Installer) - Microsoft Download Center - Download Details

In your Control Panel make sure Windows and the Microsoft .NET Framework is fully updated again until 'No New Important Updates are Found', including Internet Explorer (even if you use a different web browser). Please bear in mind this may require more than one restart of your PC.

Reinstall the latest HM2 and import your custom HUD's.

http://www.holdemmanager.com/Downloa...2.0.0.6545.exe

If this fails to resolve your issues, please email hm2support@holdemmanager.com with a link to this thread so we can set up a TV session to help resolve these issues.

Thank you.

[fash1k]

Hi

Please export your custom HUD's in HUD Options.

Close HM2

Delete the prefs.xml and prefs.bak files in the Config folder in

7: C:\Users\{username}\AppData\Roaming\HoldemManager\

Showing hidden files: How to show hidden files in Windows 7

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

Reinstall Microsoft .NET Framework

Uninstall your current NetFramework version with this tool: http://videos.holdemmanager.com/dotn...eanup_tool.zip
and download the NET installer and run it
Download: Microsoft .NET Framework 4 (Web Installer) - Microsoft Download Center - Download Details

In your Control Panel make sure Windows and the Microsoft .NET Framework is fully updated again until 'No New Important Updates are Found', including Internet Explorer (even if you use a different web browser). Please bear in mind this may require more than one restart of your PC.

Reinstall the latest HM2 and import your custom HUD's.

http://www.holdemmanager.com/Downloa...2.0.0.6545.exe

If this fails to resolve your issues, please email hm2support@holdemmanager.com with a link to this thread so we can set up a TV session to help resolve these issues.

Thank you.

What for I need to do all this? I mean, which bug will be fixed after this? Never mind, it doesn't help and non of my bug was fixed after all those reinstallings.

[Morpheuzis]

1. This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

2. This is a feature which is on the list to address. While I do not have a specific date for when this feature might be added, we are putting out updates regularly.

3. This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

you're talking to idiots?
You write that the errors are still a few months.

[fash1k]

Wonna add one more problem:
In Ongame doesn't work site options. I mean, that when I create only 1 rule = use one of my huds for any any any sites, Ongame uses default one which you can't delete from hud options. In the same time, site options for replayer works perfectly. Sometimes I really think that you don't have Ongame testers because a lot of thing works normally in other rooms\replayer but not in Ongame.

The only way how to use hud which I want is to delete manually default hud from prefs.xml & change position of right hud to 1st, so it becomes default.

[Patvs]

A HU, 3max table, 6max table and 9max table on Ongame are all the same table.
The handhistories are identical. You can't distinguish between them.

Normally when you play HU, there are only 2 seats. Seat 1 and seat 2.
But with Ongame one player can be seated at seat 4 and the other at seat 10 (!). ALL TABLES are essentially 10max tables.

This causes several PROBLEMS with HoldemManager:
-if you want a different HUD configuration for 6max vs 9max.
-it will happen more often you have overlapping/conflicting settings between the HUD configurations. For example: when the default HUD configuration is assigned to ANY SITE for 9max. And you play 6max on Ongame and can't get the HUD configuration to appear you assigned to 6max.