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  1. #31
    HM2! udbrky's Avatar
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    Please email the original hands.

    If you continue to have problems please zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

    We only need a couple.

    What do you mean you're trying to print it?
    Regards udbrky (Chris)

  2. #32
    Junior Member omar2ndname's Avatar
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    Hi, I'm too unable to copy to clipboard in PokerStrategy format any hand. I try with the steps reccomended in the guide of HM2 (Hold'Em Manager 2 FAQs - Poker Software :: Hand Viewer) but after the message "Tha hand has been copied to the clipboard" in the clipboard nothing happen. The hand is not copied and I don't find it in no way. I also try with the regional setting "USA" and the date M/D/YYYY but nothing. Plese can you help me? TY so much.

  3. #33
    HM2! udbrky's Avatar
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    I cannot duplicate this.

    Please see this FAQ to fix Windows problems - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

    What is your operating system? What is your default web browser?
    Regards udbrky (Chris)

  4. #34
    Junior Member omar2ndname's Avatar
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    My OS is windows10 and the broswer is Chrome ultimate version.
    I cannot view the hand in pokerstrategy format on my clipboard. It don't save anything. Why all that issues with HM2?

  5. #35
    HM2! udbrky's Avatar
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    You can't paste it in Notepad either?

    Did you log in in Settings - hm.com login?

    DId you follow the steps to make sure there are no issues blocking the clipboard?
    Regards udbrky (Chris)

  6. #36
    Junior Member omar2ndname's Avatar
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    Quote Originally Posted by udbrky View Post
    You can't paste it in Notepad either?

    Did you log in in Settings - hm.com login?

    DId you follow the steps to make sure there are no issues blocking the clipboard?

    Ok, TY so much, I missed the log-in on holdemmanager site. Now all work as well. I'm sorry. TY again

  7. #37
    HM2! udbrky's Avatar
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    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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