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Thread: cant upgrade

  1. #1
    Junior Member
    Join Date
    Jul 2011
    Posts
    6

    Default cant upgrade

    Hi, i got a pro version of hm 1 for both holdem and omaha but when i login and try to buy hem2 i get the full price instead of upgrade price. How do i fix that?

  2. #2
    Senior Member
    Join Date
    Aug 2011
    Posts
    180

    Default

    I have forwarded to sales...

    Please try this:

    We are experiencing some issues with license caching so you may wish to do the following after entering your license:

    - Close HM2.
    - Enable the option to see Hidden Files and Disable “Hide protected operating system files”: How to see hidden files in Windows - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
    - Now Delete C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic)
    - If you see a file C:\Program Files (x86)\Holdem Manager 2\HMLicense.dll.ldat (remove the (x86) if on 32 bit Windows), please delete it also. It will not be there for all installations.

    Restart HM2 and register with your original HM2 code.
    Last edited by CDB_HM; 11-07-2011 at 11:30 AM.

  3. #3
    Junior Member
    Join Date
    Jul 2011
    Posts
    6

    Default

    You did not understand me. I thought i am surposed to get a discount on hem2 holdem + omaha if i got hem1 holdem + omaha but when i try to buy i get only the full price offered even tho i am logged in with my account which has hem 1 full.

  4. #4
    Senior Member
    Join Date
    Aug 2011
    Posts
    180

    Default

    My Apologies - Sales is handling this.

    Thanks

  5. #5
    Junior Member
    Join Date
    Oct 2011
    Posts
    4

    Default

    I tried the solution you gave and it didn't work, what can i do? If i delete C:\Program Files (x86)\Holdem Manager 2\HMLicense.dll , HM2 doesn't open. HEEEEEEELP!

  6. #6
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    Quote Originally Posted by arcetincho View Post
    I tried the solution you gave and it didn't work, what can i do? If i delete C:\Program Files (x86)\Holdem Manager 2\HMLicense.dll , HM2 doesn't open. HEEEEEEELP!
    Please try uninstalling and re-installing HM2. Here is the latest download link.

    http://www.holdemmanager.com/downloa...er_2_Setup.exe

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