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  1. #1
    Senior Member
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    Oct 2009
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    104

    Default Hud cant work on Zoom table

    Hud doesn't show up.
    Plz help~

  2. #2
    Graphics Guru fozzy71's Avatar
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    HM2 HUD is currently not working on PokerStars Zoom $0.01/$0.02 and $0.02/$0.05 tables. PokerStars has implemented changes that we are working to support and hope to have a fix available soon.

  3. #3
    Junior Member
    Join Date
    Aug 2014
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    8

    Default

    Hello,

    only zoom $0.01/$0.02 and $0.02/$0.05 tables? My hud dont working at zoom $0.25/=$0.50 tables, normaly tables ist ok

    Can you help me

  4. #4
    Graphics Guru fozzy71's Avatar
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    Quote Originally Posted by robert555 View Post
    Hello,

    only zoom $0.01/$0.02 and $0.02/$0.05 tables? My hud dont working at zoom $0.25/=$0.50 tables, normaly tables ist ok

    Can you help me
    Are you on the new beta? The changes stars pushed to NL2 and NL5 zoom last week have been pushed to all zoom stakes. We don't have a fix ready for NL16 zoom yet (later today hopefully) but the rest should be fine if you update to the latest beta mentioned in the HM2 Advisory on the home page.

    *Make sure you close Stars before updating

    Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

    IMPORTANT Zoom Installation Instructions:
    On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

    If you continue to have problems:

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.

    Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

    If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

  5. #5
    Senior Member
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    Oct 2009
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    104

    Default

    When will HM Cloud release new fix?
    Last edited by smoothjazz; 09-03-2015 at 02:32 AM.

  6. #6
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    HM Support
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    Default

    Quote Originally Posted by smoothjazz View Post
    When will HM Cloud release new fix?
    After we fix the remaining issues in HM2 and are sure there are no remaining issues then we will update the HM Cloud client. I do not have an estimate for when this issue will be resolved. We do not give estimates until it has been confirmed as fixed by our internal testers and the release is imminent.

  7. #7
    Senior Member
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    Oct 2009
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    Default

    Quote Originally Posted by fozzy71 View Post
    After we fix the remaining issues in HM2 and are sure there are no remaining issues then we will update the HM Cloud client. I do not have an estimate for when this issue will be resolved. We do not give estimates until it has been confirmed as fixed by our internal testers and the release is imminent.
    It's been a month.
    HM2 has fixed the issue .
    So... When HM cluod will release new fix?

  8. #8
    HM2! udbrky's Avatar
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    Jul 2008
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    17,679

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    We will need to adjust for the recent Stars rules. There have been a lot of Stars updates and changes lately that have made this take longer.
    Regards udbrky (Chris)

  9. #9
    Junior Member
    Join Date
    Dec 2015
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    1

    Default

    Hud still don't work on zoom tables (on normal tables it's fine). It's not fixed yet?

  10. #10
    HM2! udbrky's Avatar
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    Jul 2008
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    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

    IMPORTANT Zoom Installation Instructions:
    On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, delete the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

    Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables

    If you continue to have problems please tell us which ps.xx skin you play on, what the client/server version numbers are, and send the requested files/screenshots as instructed at the end of the FAQ in the link above.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
    Regards udbrky (Chris)

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