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  1. #1
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
    Posts
    27,877

    Exclamation New HM Cloud FAQs are live

    If you have any questions or problems please see if you can find the answer in the FAQs. If you notice any errors or missing information in the FAQs please feel free to let us know.

    HM Cloud FAQs

  2. #2
    Junior Member
    Join Date
    Apr 2017
    Posts
    2

    Default hm2 doesnt work on Ipoker

    Hello ! i am playing on ipoker and my hm2 doesnt work.i looked on youtube and it says to go to site setups and i went and i couldnt find hand history folder, not even my ipoker. what must i do?

  3. #3
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,185

    Default

    Please make sure you post in the right subforum.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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