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  1. #1
    Junior Member
    Join Date
    Aug 2018
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    1

    Default All of my hands deleted when using HM3?

    I received a large error message relating to HM3 mid-session which I forgot to take a note of. Since then, there are no hands to be found in any folders on my computer from Pokerstars or PartyPoker where as previously there were. My MTT graph is now completely different, where as before I was up $450, and now it shows the following - https://i.imgur.com/KYterao.png

    I'm aware HM3 is in beta but the fact that all of my hands are now gone is also affecting HM2.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,389

    Default

    They are completely separate. HM3 does not even use Postgres.

    This points to some data corruption.

    Please see this FAQ to fix Windows problems - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Please try to vacuum/analyze and reindex your database - Hold'Em Manager 2 FAQs - Poker Software :: Database Manager (Ribbon)

    If you continue to have problems, try the following:

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands

    If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

    Here is a FAQ explaining how to backup your database and all settings in one easy step - Hold'Em Manager 2 FAQs - Poker Software :: How does Backup and Restore Database, Settings and HUD configs work?


    Did you create a new HM3 database to test that out?
    Regards udbrky (Chris)

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