Hand import not working
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  1. #1
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    Mar 2011
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    65

    Default Hand import not working

    I had a harddisk crash and installed HM2 on my new PC. I created a new database and restored my "old" database (backup file). Now I have the problem that HM2 isn't auto-importing hands (from pokerstars and 888). I have checked the usual things: autosave hand history folders are ok (pokersoftware), site settings are ok (HM2). The strange thing is even when I try to import manually the hands ("Hand Importing / Manual Hand Import") I only get error messages. I have reinstalled HM2, recreated a new database, made an "Full-Vacuum all tables & Reindex" but nothing works.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
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    20,898

    Default

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

    Please also note that Play money tables are not supported.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
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    Join Date
    Mar 2011
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    Default

    I read the HM2log file and found the error . My new PC "Clock, Language and Region" settings was "Region/Formats/Format/English (United Kingdom)" and after changing the region format to my real location the problem was solved.

  4. #4
    You're out! udbrky's Avatar
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    Jul 2008
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    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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