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  1. #1
    Junior Member
    Join Date
    Jul 2018
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    2

    Default Can't import Boss media (Espace Jeux) tournament hands in HM2

    Hi,

    I have an issue with tournament Hands from Boss Media. I was told the ''History'' XML doc were tournament hands, but the hands do not manually import.
    I don't have any issues with ''sessions'' XML which contain cash games, or with PokerStars Hands.

    I tried with a new database as it was proposed by your support.


    I really need those hands.

    Thanks

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,297

    Default

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jul 2018
    Posts
    2

    Default

    [QUOTE=udbrky;2494445]Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    I did that, but I'm not able to send my log files, see the image attached :

    HM2LogFilesDoesntwork.JPG

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,297

    Default

    check disk space,You should always have at least 20% free space. Please see this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: I'm Running Out of Disk Space

    and permissions.

    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use
    Regards udbrky (Chris)

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