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  1. #1
    Junior Member
    Join Date
    Jun 2018
    Posts
    1

    Default Result graph showing wrong

    The following troubles are related to tournaments and graphs results
    1) I dont have access to sessions previously to 3 weeks.
    2) Is it possible to show a graph gathering all the <sessions> since the account has been created instead of sessions one by one.
    3) My graphs results show numbers and big swings out of reality in currency and big blinds.
    4) The same goes on in <session summary> as in <result graph>
    It looks like completly bugged to my though we are in 2018. Any link of how to get started with this graph result is welcome. I can post some screenshots if necessary. Thanks.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,256

    Default

    You have to always tell us the site and exact game type.

    Which site or sites are you experiencing this issue with?

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - Hold'Em Manager 2 FAQs - Poker Software :: Reports / Tournaments/ Tournament/ Tournament Editor

    If you continue to have problems please zip and email the problem hand histories and tournament summaries to us using the 'Contact Support' link here - https://support.holdemmanager.com/support/product/1

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

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