HM stops responding when taking notes

[nabokow]

Hi,

so this has been happening to me for ages, both at my old (W7) and my new PC (W10), but I never asked.

Sometimes, when I open hand viewer or player notes, while playing session, it happens to me, that HM stops responding, and while this happens, I usually can't do anything at the tables, like if they stopped responding as well, until I quickly open task manager and try to kill HM2 process. Usually it does not want to close immediately and I often sit out (and fold my hands) and sometimes it does not even obey at all and I need to restart my pc to be able to quickly get back to my tables. I already lost quite a few hands when this happened. I would say it happens maybe 2-3pct of the time I open player notes, but still, is rather unpleasant.

any ideas, please?

[udbrky]

I'm really sorry and I know there is nothing more frustrating than having issues like this when trying to play. I hope i can help you resolve this quickly.

What is your hard drive model, RAM and CPU? You can find this in your Control Panel - System - Device Manager. Sometimes lower spec PC's can contribute to lagging but that is not to say we can't still improve it further.

Are you running Notecaddy also and do you have many definitions or use any of the NC Edge or NC Advantage packages? Those can also have an impact on large database with large definitions. If you do I would suggest reading this thread which will help improve the performance when using NC - NoteCaddy speed improvement - Assaultware Wiki

You can also try the steps in the following AJA Performance Guide - http://www.notecaddy.com/NoteCaddy%2...ide%20v1.2.pdf

How big is your database and how many hero hands are in the database? If you have a large database you can try to edit the hm2 config file to force HM2 to use more or less RAM and see if it helps. Here is a text document with instructions if you want to try that also - http://www.holdemmanager.com/Downloa...kingSetCap.txt

In the meantime while you reply with those details I have a couple of things you can try that will improve the performance of your PC in general and may help if this scanning is the cause of the issues you're seeing.

Please check these 2 FAQs and try all the steps there to see if they help:
- Hold'Em Manager 2 FAQs - Poker Software :: Software Security Problems (Firewall) - Resolves issues where security software continually try to scan files and processes which can slow down your PC
- Hold'Em Manager 2 FAQs - Poker Software :: Fix Holdem Manager 2 Lagging (Reports & HUD) - General tips and solutions for performance issues

A few other things you could try to see if it helps when playing:
- Does it help you disable the Settings > General Settings > Miscellaneous > [ ] 'Automatically Refresh' option and restart HM2?
- Try leaving HM2 on the 'Home' tab when playing.
- Try picking a villain in the reports that only has a few hands in your database instead of your hero and restart HM2.
- Try creating a new smaller database with just hands from the past 1 or 2 months to use when playing - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your new \HM2logs folder -
Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

[nabokow]

Hi,

PC specs: i7 6700k (stock speed), 32gb ram, SSD Crucial MX300 525GB, W10 64-bit home ed

I do not use notecaddy. My database has around 2 050 000 hands though (all of them hero hands, nothing datamined), over last 3 years - 5.7GB. I regularly do full database maintenance. Apart from this problem, HM reacts swiftly while doing anything. I think I am going to try to create a new database and import only hands from this year, play for a while and see if it helps, although I remember having the same problem on my old pc (i5 2500k, 8gb ram, Crucial M500 240GB, W7) while having a database of around 500k hands.



This thing when HM stops responding when opening hand viewer/player notes while playing happens maybe two or three times a week (when it happens, I can not click on action buttons in pokerstars client either), so I ll see if this happens with this smaller database as well. Which should not be a big deal, as I have my HUD set to include only hands from last 12 months. I usually have my reports set to hero and results for the current date shown. I might try disabling auto refresh or keeping hm2 on home tab. Will keep you updated.

[udbrky]

If you send logs, you have to do it via a ticket. Do not post them in the forum. Your license info is in them.