literate-perfunctory
Poker Software
Results 1 to 7 of 7
  1. #1
    Junior Member
    Join Date
    Sep 2011
    Posts
    15

    Default hand history are not being imported since yesterday's ps.it update

    As said in the title, hand history logs from ps.it zoom tables (idk about other games) are not being imported since yesterday's update.
    Before the update everything was fine

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,389

    Default

    Their updates have a tendency to disable it. This can help:

    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

    Please also note that Play money tables are not supported.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Sep 2011
    Posts
    15

    Default

    Problem is PS saves the hands in Italian, even if I checked English as language.
    I mailed ps.it support about that

  4. #4
    Junior Member
    Join Date
    Dec 2017
    Posts
    2

    Default

    Ho riscontrato anche io lo stesso problema, e ho scritto al supporto di ps. Anche se ho specificato che non salva le mani in inglese, mi hanno risposto che se ho problemi con altri software, non un problema loro. Tu hai risolto il problema?

  5. #5
    Junior Member
    Join Date
    Sep 2011
    Posts
    15

    Default

    Quote Originally Posted by Seminonero View Post
    Ho riscontrato anche io lo stesso problema, e ho scritto al supporto di ps. Anche se ho specificato che non salva le mani in inglese, mi hanno risposto che se ho problemi con altri software, non un problema loro. Tu hai risolto il problema?
    Mi hanno chiesto di mandare i file di log, l'ho appena fatto

  6. #6
    Junior Member
    Join Date
    Sep 2013
    Posts
    2

    Default

    I have the same problem after Pokerstars.EU update yesterday, hands are not being imported, and in tournaments HUD is not even showing.

    Really need some help. Have already checked FAQ:s linked in here.

  7. #7
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,520

    Default

    The new Stars client is buggy, it doesn't save handhistories in english although it is selected.
    You need to switch the whole Stars Client to english language.

Similar Threads

  1. Replies: 1
    Last Post: 07-09-2017, 01:30 AM
  2. Problem with imported hand history in HM1
    By Hawker in forum Manager General
    Replies: 7
    Last Post: 04-19-2012, 01:44 PM
  3. Imported extraneous hand history files
    By Tom3185 in forum Manager General
    Replies: 1
    Last Post: 12-22-2010, 08:42 AM
  4. Replies: 3
    Last Post: 09-28-2010, 06:16 AM
  5. Replies: 1
    Last Post: 03-29-2010, 06:31 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •