This happens when you manually import Ipoker? Is it each time?
Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step*description of the problem that we can use to try and reproduce the problem.
With all the above information we should be able to narrow down what is causing the issue. *If all the information is not included we will need to email you again to request it.
If you continue to have problems please zip and email the problem hand histories to us.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM3Archive\2009\07\31)* It is configured in the Site Setup - Auto Import Folders menu.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy dropbox link' and paste the download link directly into the support ticket email.
Regards udbrky (Chris)
I just sent a report via the link " send feedback"