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  1. #1
    Junior Member
    Join Date
    May 2010
    Posts
    6

    Default hm2 only shows session hands on pokerstars

    well the problem is that everytime i start a new session the hands of the another players are always 0. even if i have 2000 hands of them. can you help me with that?

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,383

    Default

    There are some settings that can cause the HUD to show less hands, or to reset. Please make sure that these steps are followed to set the HUD to show all hands:

    Make sure the HUD Settings > General Settings > Common Settings > [ ] 'Use session stats' is disabled. Also check the Table HUD Options to be sure it is set to All Hands and not Session Stats - Hold'Em Manager 2 FAQs - Poker Software :: Table HUD

    - HUD Settings > HUD Filters should all be set to '2 to 10' and make sure that both check box options under Filter by limits are checked [x].

    - HUD Settings > HUD Filters > Filter by date / numer of hands > 'Include hands newer than X months old' should be set to 120 and 'Use last X hands' should be set to 0.

    - HUD Settings > Tournament Filters are all set to '1 to 81+'. Changing these filters to anything other than their default settings will make the HUD Stats change drastically based on the number of players at the table and/or their stack sizes in tournaments.

    If that doesn't fix the issues, please reproduce the problem and attach a screen shot - https://support.microsoft.com/en-us/...re-screenshots - showing the HUD, the Report for one of the selected players with the problems, and pictures of the HUD Filters and Tournament Filters and attach a log file as explained in this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    May 2010
    Posts
    6

    Default

    i checked everything and still doesnt charge the hands of the players. always the players start with 0 hands. hm2.jpg
    hm2.jpg

  4. #4
    Junior Member
    Join Date
    May 2010
    Posts
    6

    Default

    ??? no solution?

  5. #5
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,516

    Default

    The Hud you are using at the table is named "prohud2". The one you show the filter settings for is "Default 2.0 Hud"

    You need to select "prohud2" at the top left of the hud filter settings and check the settings then.

  6. #6
    Junior Member
    Join Date
    May 2010
    Posts
    6

    Default

    had the same configuration in the prohud2 and nothing..

  7. #7
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,383

    Default

    Reset the HUD.

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
    3) Manually reset your Site Setup > Seating Preferences > for your site/seats and any other HUD Settings you had personalized.

    Try to reproduce the problem using the default HUD/settings. *If it works properly you can try importing your customized HUD again. *If the problem returns after importing the custom HUD then you know that config is corrupted and you will need to delete it and rebuild it from scratch or import an older backup of that HUD config that was created before the corruption. *If you have to rebuild the HUD and don't have a backup/export of your HUD from before the corruption occurred you can try to find a similar HUD to use as a starting template from our HUD Repository -*http://www.holdemmanager.com//hud_repository/

    Hold'Em Manager 2 FAQs - Poker Software :: Backup and Reset HUD to Default HUD to troubleshoot HUD or Crashing Issues

    Does it happen on the default?

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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