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  1. #1
    Junior Member
    Join Date
    Feb 2018
    Posts
    1

    Default HUD not automatically showing on Blackchip poker wpn

    Hello, my HUD isn't showing up on blackchip poker.

    -the hands are being imported correctly
    -in the active section tab the current session hands are showing up in real time
    -I can use the table finder option to tag the tables


    all of this but the Hud doesn't auto tag to the tables. The holdem manager main tab shows up on the table but it says "waiting for hands....."


    any ideas what this could be? I would rather not use table finder to tag every table. thanks!

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,801

    Default

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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